Gabriel Montgomery
North Charleston,SC
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
Call Center Agent, Inbound Sales
Alorica
North Charleston, SC
04.2024 - 01.2025
- Networked to build client base and promote products to new and existing clients.
- Educated customers on new product features and services available through the company.
- Interpreted customer needs accurately based on verbal cues during conversations.
- Resolved customer issues quickly and efficiently to maintain customer satisfaction.
- Ensured compliance with all applicable laws and regulations relating to customer service operations.
Front Desk Agent
Motel 6 Hotel
North Charleston, SC
09.2023 - 02.2024
- Transmitted and received messages using telephones or telephone switchboards.
- Kept records of room availability and guest accounts, manually or using computers.
- Assisted guests at check-in, providing information on various services within hotel.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
BDC Representative
Stokes Honda Cars
North Charleston, South Carolina
01.2023 - 08.2023
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Verified that customer accounts were up to date with all required documents.
- Disclosed terms of sales with customers and reviewed sales with management.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education
GED -
Trident One Stop
Charleston, SC02-2016
Skills
- Sales strategy
- Customer education
- Record keeping
- Compliance standards
- Product promotion
- Customer relationship management
- Typing speed
Timeline
Call Center Agent, Inbound Sales
Alorica
04.2024 - 01.2025
Front Desk Agent
Motel 6 Hotel
09.2023 - 02.2024
BDC Representative
Stokes Honda Cars
01.2023 - 08.2023
GED -
Trident One Stop
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