Gabriel Morales
Edmond
Summary
Strategic and client-focused professional with a Master's in Public Administration and a strong background in operations analysis, client relations, and cross-departmental coordination. Proven experience working in fast-paced environments, supporting both public and private organizations. Bilingual in Spanish, with excellent communication, research, and service skills. Eager to drive customer success and long-term retention at Paycom by delivering tailored solutions and maximizing ROI.
Overview
10
10
years of professional experience
Work History
Business Analyst
Asher's Auto Sales
03.2022 - Current
- Conduct in-depth business analysis to identify trends, inefficiencies, and areas for improvement across operations and sales functions.
- Develop and present actionable insights that support leadership decision-making and enhance client satisfaction.
- Collaborate with sales and management teams to improve customer experience and operational workflows.
- Maintain data accuracy and reporting integrity for business forecasting and strategic planning.
City Manager Intern
Oklahoma Municipal Management Services
08.2021 - 01.2022
- Supported strategic initiatives and administrative projects across departments.
- Provided policy research and helped optimize city operations through budget and legislative analysis.
- Served as a liaison between the public and government staff, strengthening stakeholder trust.
Inside Sales - Corporate
Loves Travel Stops Corporate Office
08.2019 - 07.2021
- Delivered tailored support to corporate clients, ensuring satisfaction and promoting retention.
- Communicated product value and coordinated cross-departmental responses to client needs.
- Recognized for exceeding sales goals and maintaining consistent service excellence.
Various Roles
01.2016 - 12.2018
- Engaged with constituents, conducted outreach, and managed volunteer teams.
- Supported campaign operations, data tracking, and public communication strategies.
Education
Master of Public Administration (M.P.A.) -
University of Central Oklahoma
Edmond, OK12.2022
Bachelor of Arts - Political Science / Pre-Law Minor
University of Central Oklahoma
Edmond, OK12.2020
Skills
- Strategic Account Management
- Client Relations & Retention
- Data Analysis & Operational Insight
- Cross-functional Communication
- Public Speaking & Stakeholder Engagement
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Word
- Bilingual: English & Spanish
- Data analysis
- Customer relationship management
- Business forecasting
Leadership Honors
- Co-Chair, City of Oklahoma City Human Rights Commission - Policy & Legislation
- Graduate Student Advisory Board Member
- Member, Entrepreneurship Student Society
Timeline
Business Analyst
Asher's Auto Sales
03.2022 - Current
City Manager Intern
Oklahoma Municipal Management Services
08.2021 - 01.2022
Inside Sales - Corporate
Loves Travel Stops Corporate Office
08.2019 - 07.2021
Various Roles
01.2016 - 12.2018
Master of Public Administration (M.P.A.) -
University of Central Oklahoma
Bachelor of Arts - Political Science / Pre-Law Minor
University of Central Oklahoma