Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Munoz

Spanaway,WA

Summary

Detail-oriented Examiner with 5 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and litigation. Enhance team performance and maximize customer satisfaction by strategically implementing process improvements. Talented leader offering abilities in program management, interpersonal communication and administrative oversight.

Overview

9
9
years of professional experience

Work History

Claims Examiner

GEICO
07.2019 - Current
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
  • Reduced claim processing times by efficiently managing a caseload of complex liability claims.
  • Collaborated with legal teams to defend against lawsuits and ensure optimal outcomes for the organization.
  • Ensured compliance with state regulations and industry standards through diligent monitoring of claim activities.

Material Handler

Johnstone Supply
09.2018 - 07.2019
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
  • Detected faulty operation of equipment and defective materials and promptly resolved issues
  • Provided exceptional customer service by developing detailed plans for each project from start to finish
  • Studied inventories of available supplies, tools and materials to provide accurate quotes to clients
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.

Food Handler

Military Deli Bakery Services
06.2015 - 09.2018
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

BBA - Business Administration

Milgard School of Business (University of WA)
06.2019

Skills

  • Administrative support
  • Efficient time management skills
  • Believer of Integrity
  • Verbal Communication
  • Claims Processing
  • Policy Interpretation
  • Critical Thinking
  • Insurance policy coverage knowledge
  • Litigation Support
  • Damage Assessment
  • Negotiation and mediation

Timeline

Claims Examiner

GEICO
07.2019 - Current

Material Handler

Johnstone Supply
09.2018 - 07.2019

Food Handler

Military Deli Bakery Services
06.2015 - 09.2018

BBA - Business Administration

Milgard School of Business (University of WA)

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Gabriel Munoz