Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Sophia Kalosdian

Orlando,USA

Summary

Worked in the restaurant industry for over seven years with four bartending years of experience with two years in craft cocktailing. Knowledgeable in multiple liquors and wine, as well as pour counts that each drink requires. Diverse experience in the hospitality industry, demonstrating strong skills in customer service, inventory management, and team leadership. Proficient in utilizing Excel for efficient operations and adept at creating positive dining experiences, evidenced by spearheading bar enhancements and crafting detailed recipe books at Walt Disney World. Committed to maintaining high standards of cleanliness and food safety, as shown in previous roles, ensuring compliance with health regulations. Eager to master new skills and contribute positively to team goals.

Overview

6
6
years of professional experience

Work History

Bartender Supervisor

Walt Disney World Resort
08.2018 - Current
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained in advanced craft cocktailing. Preparing and delivering the finest drinks the restaurant had to offer with storytelling behind each drink.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Served high customer volumes during special events, nights, and weekends.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.

Seasonal Retail Worker

Michael Kors
11.2019 - 01.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Education

Hospitality and Managment -

Valencia College
12.2024

Skills

  • Customer Service
  • Time Management
  • Problem Solving
  • Inventory Management
  • Teamwork
  • Adaptability
  • Communication
  • Training
  • Positive Attitude
  • Food Safety
  • Microsoft Office
  • Neatness
  • Guest Satisfaction

Projects

Taking on projects to make the operation run smoother and to communicate new processes using Word documents, Canva, and Excel. Eager to master new technologies and techniques to boost productivity and efficiency. Spearheaded bar enhancements, crafting recipe books & checklists to elevate the guest experience. Streamlined server workflows, boosting operational efficiency through innovative project management. Managed challenging team interactions, maintaining professionalism and bolstering team morale. Implemented rigorous standards for bar operations, ensuring high-quality service across venues. Adapted quickly to fill critical roles, ensuring seamless service continuity in food & beverage. Creating a positive atmosphere for guests to enjoy their dining experience every time.

Timeline

Seasonal Retail Worker

Michael Kors
11.2019 - 01.2024

Bartender Supervisor

Walt Disney World Resort
08.2018 - Current

Hospitality and Managment -

Valencia College
Sophia Kalosdian