Gabriel Okelola
Aubrey,TX
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
6
6
years of professional experience
Work History
CX Specialist
Traincroft
Remote
06.2024 - 01.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Implemented customer feedback system to inform product development.
Customer Service Representative
Touchstone Medical
Lewisville, TX
05.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Salesman & Appointment Setter
Wholesalepayments
McKinney, TX
03.2023 - 07.2023
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
Pitmaster
HEB
Frisco
08.2022 - 02.2023
- Make sure the meats were at a safe temperature to sell
- Indented ways to Improve efficiency In operations and implemented process changes
- Managed and coordinated multiple projects while ensuring timely completion
- Developed departmental objectives, budgets, policies, procedures and strategies
- Managed catering events from start to finish, including planning menus tailored to specific client needs while maintaining budget constraints.
- Proactively addressed customer concerns or complaints related to food quality or service, taking appropriate action when necessary.
- Conducted regular equipment maintenance checks, ensuring optimal performance and preventing costly repairs.
Identity access management-Remote
Wells Fargo
Remote
01.2021 - 09.2021
- Consistently exceeded client expectations by delivering high-quality design solutions that met their unique business objectives.
- Conducted thorough research on industry trends and competitors, informing the development of strategic branding initiatives that set clients apart from their competition.
- Translated complex ideas into visually compelling narratives that resonated with target audiences and effectively communicated brand values.
Customer service-DFW
Amazon
Dallas, TX
07.2019 - 12.2020
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
Education
Bachelor Of Science - Psychology
University of north texas
Denton, TXDegree - Applied associates of science A.A.S
Dallas College, Brookhaven
05.2022
High School - undefined
Braswell High School
Little elm05.2020
Skills
- CPT coding knowledge
- Outstanding organization
- Collaboration/Consultation
- Office Suite for Microsoft
- Customer resolutions
- Sales
- Excel knowledge
- Salesforce knowledge
LANGUAGES
English
Timeline
CX Specialist
Traincroft
06.2024 - 01.2025
Customer Service Representative
Touchstone Medical
05.2023 - 02.2024
Salesman & Appointment Setter
Wholesalepayments
03.2023 - 07.2023
Pitmaster
HEB
08.2022 - 02.2023
Identity access management-Remote
Wells Fargo
01.2021 - 09.2021
Customer service-DFW
Amazon
07.2019 - 12.2020
High School - undefined
Braswell High School
Bachelor Of Science - Psychology
University of north texas
Degree - Applied associates of science A.A.S
Dallas College, Brookhaven