Gabriel Olaya
Commercial Ingineer
Brockton,Guayas
Summary
Determined Professional with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Allocation Business Expert and PSR
H&M EC
07.2022 - Current
- Smooth integrated functioning of systems (especially WMS) as well as compliance with group operational standards and execution of changes.
- Support the DC Manager in ensuring that all operational, system and service requirements for the 3PL and operational changes are implemented and met (for example, ensuring system version updates).
- Ensure that all systems function as expected and are used correctly to guarantee the best service to stores and ensure that business is not interrupted.
- Guarantee a high level of quality of all procedures related to the warehouse and 3PL.
- Carry out audits of compliance processes with the group's standards.
- Acts as PSR (Product service responsible) for global functions and local sales and monitors compliance with the region.
Caontainer Depot Controller
Maersk Line Ecuador
08.2020 - 07.2022
- Lead a team of 9 analysts (3 Administrative, 5 gate control and 1 Banana and Cacao consolidation business coordinator)
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Monthly provision and Accruals revision with the financial team.
- Accurately completed financial statement audits and thoroughly reviewed results.
- KPIs and reports for operations.
- Customer satisfaction follow up on weekly basis.
- Daily inventory and volume visibility.
Depot Execution Supervisor
Maersk Line Ecuador
01.2020 - 08.2020
- Lead a team of 5 Gate control analysts/Customer service.
- Maintain a good NPS of our costumers by implementing constant improvements methods.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Execute operational KPI to have control of the processes.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
Administrative Workflow Specialist
Maersk Line Ecuador
04.2018 - 12.2019
- Continuous improvement of Customer service processes.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
- Performance management of the customer service team.
- Facilitated team productivity by providing strong leadership and surmounting challenges.
- Scheduled production timelines and project milestones to foster quality and client satisfaction.
- Monthly GEMBAs with the customer service team to ensure processes and good practices.
- Distribute the workflow of customer’s cases and calls among the team.
Key Client Relationship Executive
Maersk Line Ecuador
06.2014 - 04.2018
- Retained and grew portfolio of relationships by performing proactive and value-adding partnership role.
- Manage the end to end shipment process in compliance with all company procedures.
- Manage the portfolio of Forwarders, Local Champions and Key clients.
- Own all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.
- Supervise cargo transshipments at critical ports.
- Decision making of space availability in collaboration with the central capacity team of Sealand.
- Manage cargo mix to avoid instability of the vessel.
- Vessel Contingencies.
- Prioritize cargo with the commercial team.
Customer Service Agent
Banco De Machala
08.2011 - 05.2014
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Commercial Engineer -
Universidad De Especialidades Espiritu Santo
Samborondon, Ecaudor 05.2001 -
Skills
Product Management
Operations Management
Business Process Reengineering
Data Analytics
Customer Service Management
Cost Reduction
Planning and Execution
Performance Improvement
Continuous Improvement
Certification
Lean Six Sigma green belt
Timeline
Allocation Business Expert and PSR
H&M EC
07.2022 - Current
Lean Six Sigma green belt
02-2022
Caontainer Depot Controller
Maersk Line Ecuador
08.2020 - 07.2022
Depot Execution Supervisor
Maersk Line Ecuador
01.2020 - 08.2020
Administrative Workflow Specialist
Maersk Line Ecuador
04.2018 - 12.2019
Key Client Relationship Executive
Maersk Line Ecuador
06.2014 - 04.2018
Customer Service Agent
Banco De Machala
08.2011 - 05.2014
Commercial Engineer -
Universidad De Especialidades Espiritu Santo
05.2001 -