Gabriel Oropeza
West Palm Beach,FL
Summary
Experienced with inventory organization, using effective restocking techniques to maintain optimal stock levels. Utilizes strong attention to detail to ensure accuracy and efficiency. Track record of contributing to well-organized and smoothly running store environment. Experienced with wireless communication systems, ensuring optimal network performance and reliability. Utilizes technical troubleshooting skills to resolve issues promptly and efficiently. Knowledge of customer service principles to maintain high satisfaction levels. Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
3
3
years of professional experience
Work History
Wireless Specialist
TROC Global
08.2023 - 09.2024
- Coordinated with vendors to ensure timely delivery of critical components required for ongoing projects or issue resolutions.
- Maintained up-to-date knowledge of industry trends, incorporating emerging technologies into company offerings where applicable.
- Developed training materials for new hires, improving onboarding process and reducing timetoefficiency.
- Designed test plans to maintain connectivity across WAN installations, optimizing uptime strategies to minimize service disruptions.
Sales Lead
TROC Global by Xfinity
05.2023 - 08.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate/Restocker
AutoZone
01.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Ordered parts/store supplies as needed
Education
High School Diploma -
John I Leonard Adult Education Center
West Palm Beach, FL06.2022
Skills
- Packaging and Labeling
- Merchandising Techniques
- Warehouse Safety
- Loading and unloading
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Product line knowledge
- Mobile expert
- Customer interaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Wireless Specialist
TROC Global
08.2023 - 09.2024
Sales Lead
TROC Global by Xfinity
05.2023 - 08.2023
Sales Associate/Restocker
AutoZone
01.2022 - 05.2023
High School Diploma -
John I Leonard Adult Education Center
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