Gabriel Ortega
Santa Clarita,CA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
6
6
years of professional experience
Work History
College Assistant
College of the Canyons
Santa Clarita, CA
06.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Grocery Store Stocker
Vallarta Supermarket
Santa Clara, CA
06.2021 - 05.2022
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Full Case Order Selector
HEB Distribution Center
San Marcos, TX
08.2018 - 01.2019
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Performed proper lifting and handling techniques to maintain a safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Utilized barrettes and pallet jacks to transport orders and prepare for shipment delivery.
- Loaded finished pallets onto trailers for delivery to designated locations or customers' sites.
- Assisted in unloading incoming shipments at receiving docks when needed.
- Scanned barcodes on products using RF scanner technology for accurate tracking of goods in transit.
- Ensured all equipment used was properly maintained and serviced regularly.
Server
Montana Mikes
Corpus Christi, TX
12.2017 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
Education
Associate of Science - Communications
College Of The Canyons
Santa Clarita, CA01-2025
High School Diploma -
Carroll High School
Corpus Christi, TX06.2016
Skills
- Receptionist
- Customer Service
- Verbal and Written Communication
- Critical Thinking
- Work Organization and Prioritization
- Exceptional Time Management Skills
- Customer Satisfaction
- Service Prioritization
- Data Entry
- Telephone skills
- Organization skills
- Time Management
Affiliations
- Engaged extensively in high school sports including football, track, and basketball, showcasing commitment, teamwork, and leadership. Represented school teams in competitive environments, refining strategic planning, time management, and resilience skills through rigorous training and participation.
Accomplishments
- Achieved a combination of A and B grades over a specified period, usually a semester or academic year. It recognizes consistent academic performance and effort.
Timeline
College Assistant
College of the Canyons
06.2023 - 04.2024
Grocery Store Stocker
Vallarta Supermarket
06.2021 - 05.2022
Full Case Order Selector
HEB Distribution Center
08.2018 - 01.2019
Server
Montana Mikes
12.2017 - 08.2018
Associate of Science - Communications
College Of The Canyons
High School Diploma -
Carroll High School
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