Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Gabriel S Ortiz

bank professional
Indianapolis,IN

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Granpollo
Miami, FL
06.2020 - 05.2021
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Enhanced business productivity by training 4 team members and 3 servers on best practices and protocols.
  • Developed unique events and special promotions to drive sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Warehouse Assistant

Amazon
MIAMI, FL
06.2021 - 04.2022
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Operated forklifts to transfer inventory to and from target destinations.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Drove productivity and process efficiency through encouraging associates.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Roofing Laborer

Metal Roof Masters
MIAMI, FL
06.2021 - 08.2021
  • Safely used all tools and equipment to prevent worksite injuries.
  • Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces.
  • Removed snow, water and debris from roofs prior to applying roofing materials.
  • Applied gravel and pebbles over top layer, using rake and stiff-bristled broom.
  • Inspected problem roofs to determine best repair procedures.
  • Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
  • Inspected roofs and identified deficiencies for repair cost estimation.
  • Performed job duties at low, medium and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
  • Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
  • Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
  • Coordinated with other craft employees to maximize project efficiency.
  • Provided accurate information to estimators for major change orders.
  • Eliminated barriers to productivity by interpreting for spanish -speaking workers and managers.
  • Scheduled and attended pre-planning sessions with general contractors.
  • Managed inventory of roofing supplies and materials.
  • Supported construction manager with materials, schedule and cost information.
  • Effectively communicated with clients in person and through phone and email.
  • Expanded knowledge of roofing materials, techniques and cost effectiveness.

Assistant Personal Training Director Sales

LA Fitness
MIAMI, FL
09.2021 - 11.2021
  • Designed specific workout systems for individual clients based on performance ability.
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Met health education and wellness objectives with implementation of new training programs.
  • Drove client retention, managing daily classes and individual sessions.
  • Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
  • Organized files and created new system for personal fitness plans, records and contracts.
  • Recruited new participants each month with expertise in relationship-building and personal training.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Curbed learning time by developing customer rapport during training sessions.
  • Educated customers through creative presentations about health and personal benefits of services.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
  • Increased membership enrollment by using innovative sales and promotional techniques.
  • Built customer loyalty by smoothly executing training initiatives.
  • Created inspirational physical training initiatives to foster healthy lifestyle decisions.
  • Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
  • Educated club members about relationship between nutrition and fitness.
  • Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
  • Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Led efforts to conceive, develop and execute thematically aligned entertainment programming.
  • Stayed abreast of entertainment offerings within marketplace to evaluate and report trends, opportunities and competition.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Established vendor relationships to access timely services in support of events.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Improved recreational programming based on feedback from customers and employees.

Assistant Manager of Businesses

Target Promotions
Miami, FL
11.2021 - 01.2022
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Monitored security and handled incidents calmly.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Teller

Wellsfargo Home Mortgage
Miami, FL
01.2022 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Stocked supplies for customers and personal teller station.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

GED -

Miami Dade College
Miami, FL

High School Diploma -

Doral Academy Charter High School
Doral, FL
06.2020

Skills

  • Team Building
  • Managing Operations and Efficiency
  • Staff Training
  • Problem Resolution
  • Employee Coaching and Motivation
  • Hiring and Training
  • Complex Problem Solving
  • Training and Development
  • Verbal and Written Communication
  • Team Leadership
  • Calm Under Pressure

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Teller

Wellsfargo Home Mortgage
01.2022 - Current

Assistant Manager of Businesses

Target Promotions
11.2021 - 01.2022

Assistant Personal Training Director Sales

LA Fitness
09.2021 - 11.2021

Warehouse Assistant

Amazon
06.2021 - 04.2022

Roofing Laborer

Metal Roof Masters
06.2021 - 08.2021

Assistant Manager

Granpollo
06.2020 - 05.2021

GED -

Miami Dade College

High School Diploma -

Doral Academy Charter High School

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Gabriel S Ortizbank professional