Gabriel Ortiz
San Antonio,TX
Summary
The experiences I have gained through my work career have allowed me a unique perspective. From field level diagnostics and support, up to a more broad perspective of business and cost influences. I have a passion to propel those around me to strive for a better understanding of work goals and procedures. I have built up a wealth of knowledge around understanding and establishing procedure's. As well as adapting to an ever changing landscape of field implementation. My current role has led me to understand placement, fit and design of ATMs and money management systems. Money safes and security features on CEN 1, 2 and 3 units. Managing interactions with clients and third party vendors. I am well versed in diagnostics, module alignment and calibration. From the smallest of components to security barriers. I seek to utilize all of my knowledge to maintain a practical but streamlined approach to daily routines or complex problem solving. I believe in a proactive approach to head off potential issues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Territory Engineer Senior
NCR Atleos
07.2018 - Current
- Overlooked and performed field repairs in ATMs and money management systems.
- Low voltage diagnostics and field support.
- Managing inventory to optimize field support and client satisfaction.
- Instructed and educated Field technicians on ATM repair and money management systems.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Worked with vendors to coordinate meets, Field support, and Diagnostic collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed cost estimates and project specifications for proposals.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Arranged schedules for Field Technicians.
- Evaluated metrics to optimize field performance of technicians.
- Manged expectations to ensure service level agreements were met.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Understanding NCUA signage as well as ATM level security protocols.
Market Autotech Manager
Best Buy, Geek Squad
04.2008 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Installation of various low voltage systems
- Diagnostics and troubleshooting of vehicles, aftermarket low voltage equipment, and safety systems.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily metrics and mentoring team members.
Education
NCR Certification - NCR, Diebold, And Wincor ATMs
NCRU
Atlanta, GA08-2018
Advanced MECP Ceritification - Low Voltage Electrical Systems And Safety Practice
MECP
Virtual06-2008
High School Diploma -
Legacy High Scool
Midland, TX05-2004
Skills
- Engineering documentation
- System troubleshooting
- Technical reporting
- Root-cause analysis
- Time management
- Quality control
- Quality assurance controls
- Technical writing
- Electrical systems
- Project estimation
- Schematic reading
- Team collaboration
Certification
MECP - Advanced Certification
NCR Certification
Ciena Network Certificate
General ATM training Ceritifcates (Wincor, Diebold, NCR)
Teller Assist Cash Recycler Training Certification
Timeline
Territory Engineer Senior
NCR Atleos
07.2018 - Current
Market Autotech Manager
Best Buy, Geek Squad
04.2008 - 07.2018
NCR Certification - NCR, Diebold, And Wincor ATMs
NCRU
Advanced MECP Ceritification - Low Voltage Electrical Systems And Safety Practice
MECP
High School Diploma -
Legacy High Scool
Similar Profiles
BENIE AMANIBENIE AMANI
Data Scientist at NCR Corporation - NCR AtleosData Scientist at NCR Corporation - NCR Atleos
Jacques LazareJacques Lazare
Senior Software Engineer at Cardtronics/NCR/NCR AtleosSenior Software Engineer at Cardtronics/NCR/NCR Atleos
Meena RedkarMeena Redkar
Business Operations Sr.Analyst-MS Global PMO at NCR Corporation India Pvt Ltd (NCR Atleos)Business Operations Sr.Analyst-MS Global PMO at NCR Corporation India Pvt Ltd (NCR Atleos)
JOSHUA HERNANDEZJOSHUA HERNANDEZ
Maintance Inspector at Mesa SolutionsMaintance Inspector at Mesa Solutions
ISAIAH YANASISAIAH YANAS
Electrician Apprentice at IBEW Local 60Electrician Apprentice at IBEW Local 60