DAHIANA MONTES DE OCA

• Pulled orders quickly to maintain demanding productivity goals.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

• Coordinate meetings, create presentations, transcribe minutes and generate reports.
• Plan, coordinate and execute events.
• Attend and be available to serve at the service.
• Enter prospect contact information, manage calendars and room reservations, and maintain follow-up and queuing processes implemented in the system.
• Build intentional relationships with people.
• Handle office tasks (filing, sending letters, reordering and picking up supplies).
• Maintain polite and professional communication by telephone, email and postal mail.

• Managed inventory levels for supplies needed in various ministry areas, maintaining cost-effective purchasing practices.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Kept reception area clean and neat to give visitors positive first impression.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
• Fostered strong relationships with clients/vendors through excellent interpersonal skills.

• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Provided emotional support and companionship to clients.
• Maintained appropriate filing of personal and professional documentation.
• Displayed absolute discretion at handling confidential information.