Gabriel Padilla
Mustang,OK
Summary
Adept at driving operational excellence and customer satisfaction, I leveraged my expertise in diagnostics and service quality management at Tri-Power Energy Services to enhance service delivery. My leadership fostered a culture of safety and efficiency, significantly improving team performance and fostering positive customer relations through exceptional after-sales support.
Overview
24
24
years of professional experience
Work History
Operations Supervisor
Tri Power Energy Services
09.2016 - 11.2024
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Operations Manager
Tri Power Energy Services
09.2019 - 11.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed all aspects of employee payroll
Service Manager
National Oilwell Varco Inc
09.2013 - 09.2016
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Acted as HSE officer
Lead Service Technician
Robbins & Myers
01.2011 - 09.2013
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring wellhead systems to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Repaired and replaced worn and damaged components.
- Coordinated with parts department to determine availability of necessary components.
- Installed and maintained all aspects of wellhead equipment
- Depended upon to handle problematic jobs and customers
- On call to respond to customers and emergencies 24 hours a day
Lead Service Technician
T-3 Energy Services
01.2008 - 09.2011
- Inspected equipment to diagnose operational issues
- Diagnosed and troubleshot problems, repairing, and restoring wellhead equipment to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Replaced faulty components on wellhead systems and performed preventive maintenance.
- Responded to problems reported by customers by troubleshooting and resolving issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained accurate records of service calls and customer interactions by creating field service orders.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Retained accurate records of purchases and sales.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
Service Technician
Pinnacle Wellhead
08.2000 - 01.2008
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring wellhead equipment to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Worked with diverse types of weather and ground conditions.
- Built, delivered and installed all aspects of wellhead equipment.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tested systems, noting issues and completing preventive maintenance.
Education
High School Diploma -
Perryton High School
Perryton, TX05-1994
Skills
- Supply procurement
- After-sales support
- Supply ordering
- Maintenance and repair
- Sales support
- Service and parts teams management
- Project management
- Service quality management
- Customer service
- Quality control
- Mechanical diagnostics
- Workplace safety
- Service documentation
- Quality assurance
Timeline
Operations Manager
Tri Power Energy Services
09.2019 - 11.2024
Operations Supervisor
Tri Power Energy Services
09.2016 - 11.2024
Service Manager
National Oilwell Varco Inc
09.2013 - 09.2016
Lead Service Technician
Robbins & Myers
01.2011 - 09.2013
Lead Service Technician
T-3 Energy Services
01.2008 - 09.2011
Service Technician
Pinnacle Wellhead
08.2000 - 01.2008
High School Diploma -
Perryton High School
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