Gabriel Peck III
Atlanta,GA
Summary
Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Operations Manager
CNN/Warner Bros Discovery
09.2011 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Operations Manager
Metro PCS
10.2008 - 09.2011
- Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Collaborated with other managers to develop cross-functional solutions for increased store performance.
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
- Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
- Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
- Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
- Analyzed competitors'' strategies to adapt our own tactics accordingly, maintaining a competitive edge in the market.
- Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
Sr. Mortgage Manager
Lenox Financial Services
02.2006 - 10.2008
- Improved loan processing efficiency by streamlining mortgage application procedures and implementing new software tools.
- Managed a team of mortgage professionals, ensuring high-quality customer service and timely loan closings.
- Developed relationships with real estate agents to increase referral business, leading to a significant boost in loan originations.
- Implemented policies and procedures that reduced errors in underwriting, resulting in fewer declined loans and increased revenue.
- Decreased loan approval turnaround time by optimizing workflow processes and enhancing communication among the team members.
- Negotiated favorable terms with lenders, securing competitive interest rates for clients and increasing customer satisfaction levels.
Education
Bachelor of Science - Business Administration And Management
University of Southern Mississippi
Hattiesburg, MS05.1993
Skills
- P&L Management
- Contract Management
- Health and Safety Compliance
- Process Improvement
- Customer Service
- Customer Retention
- Organizational Management
- Performance Reporting
- Program Administration
- Production
- Performance Monitoring
- Business Planning
- Retail Operations Management
- Employee Motivation
- Staff Development
- Operations Management
- Cross-Functional Communications
- Client Relations
Affiliations
- Golf, Cross-Fit, Triathlons
Timeline
Operations Manager
CNN/Warner Bros Discovery
09.2011 - Current
Store Operations Manager
Metro PCS
10.2008 - 09.2011
Sr. Mortgage Manager
Lenox Financial Services
02.2006 - 10.2008
Bachelor of Science - Business Administration And Management
University of Southern Mississippi
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