Gabriel Pena

Auto Technician

Shortline Buick GMC, Suss Buick Pontiac GMC

10.1994 - Current

Replaced damaged, missing, or defective parts with new and refurbished components.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Tested vehicle components and systems to identify issues.
Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
Increased customer satisfaction by providing timely and accurate estimates for repair costs.
Changed, rotated, and balanced tires on different types of vehicles.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
Collaborated effectively with colleagues to ensure a seamless repair process from start to finish while minimizing disruption to other ongoing jobs in the shop.
Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
Delivered top-notch service by staying up-to-date on the latest industry trends and technological advancements, allowing for innovative solutions to complex problems.
Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
Provided outstanding customer service through clear communication of repair recommendations, estimated costs, and anticipated timelines for completion.
Ensured safety compliance by performing routine inspections on all vehicles in the shop.
Contributed to a positive work environment by maintaining open lines of communication with colleagues and management regarding potential areas for improvement or need for assistance.
Maintained strong relationships with vendors to secure competitive pricing on high-quality parts, benefiting both the shop and our customers.
Established trust with clients through transparency about repair needs, costs, and potential future maintenance requirements.
Achieved consistent positive feedback from customers for reliability, professionalism, and quality workmanship in their automotive repairs.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Performed safety and emissions inspections.
30 years of experience
ASE Master Certified GM Tech Master Certified
Specialized in auto trans, engine repair and all ocher areas of vehicle

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