Gabriel Pena
Manager Of International Sales
Portland
Summary
Supply chain and logistics professional with 6 years of experience at DHL Express supporting international shipping operations and global logistics strategies. Proven ability to collaborate across operations, resolve cross-border transportation challenges, and optimize shipping solutions for enterprise clients. Experienced working with international trade lanes, customs processes, and time-sensitive global shipments. Seeking to transition into a Supply Chain Specialist role where logistics expertise and operational problem-solving can support efficient product flow and supply chain performance.
Overview
5
5
years of professional experience
Work History
Manager of International Sales
DHL Express
12.2023 - Current
- Manage international logistics solutions for business clients shipping across North America, Europe, and Asia
- Partner with operations and logistics teams to resolve shipment disruptions and maintain delivery timelines
- Advise customers on cross-border shipping strategies including customs clearance and transit optimization
- Analyze shipping data to identify opportunities for improved efficiency and cost savings
- Maintain strong relationships with key accounts to support ongoing logistics and supply chain needs
Telesales Representative
DHL Express
02.2021 - 12.2023
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
Education
Bachelor of Science - Business Economics
University of Arizona
Tucson, AZ05.2020
Skills
- International shipping operations
- Global transportation networks
- Cross-border logistics
- Customs clearance processes
- Supply chain coordination
Supply Chain & Logistics
Operations & Analysis
- Delivery performance monitoring
- Logistics problem solving
- Data-driven decision support
- Cross-functional teamwork
- Client relationship management
- Stakeholder communication
Collaboration
Timeline
Manager of International Sales
DHL Express
12.2023 - Current
Telesales Representative
DHL Express
02.2021 - 12.2023
Bachelor of Science - Business Economics
University of Arizona