Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriel Phillips

Red Lion,PA

Summary

Driven and adaptable professional with a proven track record of excellence in fast-paced environments, such as Panera Bread. Skilled in efficient cleaning and customer service excellence, consistently delivering outstanding results under pressure. Demonstrates strong work ethic and problem-solving abilities, enhancing customer satisfaction and operational efficiency.

Overview

22
22
years of professional experience

Work History

Dishwasher

Panera Bread
12.2017 - 07.2020
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Delivered outstanding results under pressure; consistently meeting tight deadlines without compromising quality.

Driver

Domino's Pizza
08.2015 - 12.2017
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.

Dining Room Server/ Dishwasher

Panera Bread
02.2004 - 09.2013
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Built long-lasting relationships with residents.
  • Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
  • Replenished table, wait staff and kitchen supplies.
  • Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked on needs of each table and retrieved additional items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Increased dining room efficiency by promptly addressing guest inquiries and resolving concerns.
  • Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
  • Increased customer satisfaction by monitoring dietary restrictions and allergies, ensuring safe and enjoyable dining experiences for all guests.
  • Consistently met or exceeded sales goals by upselling menu items and promoting daily specials to guests.
  • Reduced errors in order processing by attentively listening to customers'' needs, accurately recording their selections, and verifying orders before submission.
  • Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
  • Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
  • Helped create memorable experiences for diners celebrating special occasions by offering personal touches like complimentary desserts or customized menu suggestions.
  • Completed thorough side work duties before opening and after closing to maintain an organized dining area that was ready for service at all times.
  • Streamlined the seating process for optimal flow and reduced wait times through effective table management.
  • Boosted customer loyalty with personalized attention, remembering regulars'' preferences, and making recommendations based on individual tastes.
  • Supported overall restaurant cleanliness by performing regular sanitation tasks, including wiping down tables and chairs, sweeping floors, and maintaining restroom facilities.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Cashier

Taco Bell/Pizza Hut
10.2001 - 01.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Dining Room Server

Taco Bell
04.1998 - 07.2001
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
  • Built long-lasting relationships with residents.
  • Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
  • Replenished table, wait staff and kitchen supplies.
  • Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
  • Reduced errors in order processing by attentively listening to customers'' needs, accurately recording their selections, and verifying orders before submission.
  • Collaborated with team members to ensure efficient service, sharing tasks such as bussing tables, restocking supplies, and assisting with drink orders when necessary.
  • Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
  • Maximized revenue opportunities through attentive beverage service, suggesting pairings that complemented meal choices and refilling drinks promptly.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

High School Diploma -

Oakland Mills High School
Columbia, MD
12.2000

Skills

  • Strong Work Ethic
  • Cleaning and sanitizing
  • Punctuality
  • Efficient cleaning
  • Stress Tolerance
  • Dishwasher Operation
  • Cleaning procedures
  • Customer service excellence
  • Waste disposal
  • Restocking skills
  • Kitchen equipment use
  • Chemical Handling
  • Efficient nature
  • Quality Control
  • Chemical use
  • Team Player
  • Attention to Detail
  • Problem-Solving
  • Heavy Lifting
  • Customer Service
  • Kitchen Support
  • Multitasking
  • Active Listening
  • Receiving and Storing Supplies
  • Excellent Communication
  • Sorting and Recycling
  • Task Prioritization
  • Multitasking Abilities
  • Team building
  • Problem-solving abilities
  • Reliability
  • Adaptability and Flexibility
  • Self Motivation
  • Professionalism
  • Professional Demeanor

Languages

Spanglish
Elementary
American English
Elementary

Timeline

Dishwasher

Panera Bread
12.2017 - 07.2020

Driver

Domino's Pizza
08.2015 - 12.2017

Dining Room Server/ Dishwasher

Panera Bread
02.2004 - 09.2013

Cashier

Taco Bell/Pizza Hut
10.2001 - 01.2004

Dining Room Server

Taco Bell
04.1998 - 07.2001

High School Diploma -

Oakland Mills High School

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Gabriel Phillips