Gabriel Pina
San Antonio,US
Summary
OPERATIONS MANAGEMENT PROFESSIONAL Accomplished and results-driven professional with substantial experience managing overall business operations and driving profitable operational outcomes. Proven success building, leading, and coaching cross-functional teams, directing and delivering large-scale programs, establishing policies and procedures, and increasing operational efficiency. Instrumental in maximizing revenue growth, slashing operational costs, identifying operational barriers, providing top-flight customer service, resolving problems/issues, and turning disorganized environments into smooth-running operations. Excellent communication, interpersonal, and problem-solving skills with proven track building robust relationships with key stakeholders.
Overview
10
10
years of professional experience
Work History
Shift Supervisor | Pricing and Merchandising Associate
Sears Roebuck
Area Manager
Amazon.com Services
01.2022 - Current
- Spearhead high-performing team of four ASMs and 200+ indirect reports; ensuring seamless execution of tasks and compliance with Amazon's standards
- Facilitate safety programs in accordance with OSHA, safe workplace for 6 consecutive months
- Lead GEMBA walks to identify opportunities and deploy process enhancements reducing headcount investment by 9% on packing area
- Streamline functions related to onboarding, training, performance appraisal, and retention reducing attrition to 1.9%
- Enhanced productivity and performance of ASM team by developing effective coaching-focused plans, 3 ASM's were promoted withing 12 months
- Decreased Outbound indirect labor expense from 20% to 11% and increased productivity through launch of sites Guided Batching System
- Recognized associate achievements through implementation of engagement programs (Associate of month/Critical Associate of month)
- Assessed reports to evaluate performance, develop targeted improvements in productivity
- Analyzed and reported on key performance metrics to senior management
Assistant Manager
Amazon Fresh
10.2019 - 12.2021
- Exhibited exceptional expertise in maintaining Site SAFETY
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Deployed Problem Solver program and provided training to first wave of Problem Solvers
- Allocated labor in direct/indirect tasks and assigned job duties for fulfillment center associates
- Identified and resolved safety hazards within fulfillment center
- Deployed first response teams to COVID-19 protocols for associates health safety, leading to uninterrupted operation and over 175% increase in outbound volume
Assistant Store Manager
Walgreens Boots Alliance
01.2017 - 09.2019
- Devoted appropriate attention to all management responsibilities for store operations in absence of store manager
- Delivered effective training and guidance to team members and confirmed attainment of targets in adherence with set standards
- Increased Customer Feedback Survey participation from 68% to 91% over 7 weeks
- Improved store sales/profitability and enhanced image through proper merchandising, protection of store assets, team leadership, and deliverance of top-notch customer service and experience.
Assistant Manager
Walgreens Co
01.2014 - 01.2017
- Handled activities involving opening and closing of store, such as systems start-ups, cash handling, receiving deliveries, completing product returns, customer refunds and completed cash and credit card transactions using POS software.
- Nurtured and fortified reliable relationships with customers by providing unparalleled level of service.
Education
Associate of Arts - Artes Culinarias Y Cocina Internacional
Instituto De Banca Y Comercio - San Juan
San Juan, PR06.2007
Skills
- Strategic Planning & Execution
- Team Building & Leadership
- Program Governance & Control
- Revenue & Business Growth
- Operational Excellence
- Cost Reduction & Containment
- Continuous Process Improvement
- Relationship Building
- Staff Training & Development
- Exceptional Customer Service
Languages
English
Full Professional
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Area Manager
Amazon.com Services
01.2022 - Current
Assistant Manager
Amazon Fresh
10.2019 - 12.2021
Assistant Store Manager
Walgreens Boots Alliance
01.2017 - 09.2019
Assistant Manager
Walgreens Co
01.2014 - 01.2017
Shift Supervisor | Pricing and Merchandising Associate
Sears Roebuck
Associate of Arts - Artes Culinarias Y Cocina Internacional
Instituto De Banca Y Comercio - San Juan
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