Gabriel Pineiro Lahera

•⁠ ⁠Process high-volume cash transactions with exceptional accuracy and efficiency in a fast-paced gaming environment.
•⁠ ⁠Perform cash balancing, reconciliation, and verification procedures while ensuring compliance with company policies, gaming regulations, and internal controls.
•⁠ ⁠Assist guests with financial transactions, kiosk operations, and banking-related services while delivering outstanding customer service.
•⁠ ⁠Train and mentor new team members on cash handling procedures, operational standards, compliance requirements, and customer service best practices.
•⁠ ⁠Maintain accountability for large cash inventories and ensure accurate documentation of all transactions.
•⁠ ⁠Identify, investigate, and report transaction discrepancies while adhering to security protocols and internal control procedures.
•⁠ ⁠Collaborate with management to improve operational efficiency, accuracy, and service quality.
•⁠ ⁠Support multiple banking and cash management functions in a high-volume casino environment.
•⁠ ⁠Safeguard confidential financial information and demonstrate exceptional attention to detail in all transactions.
•⁠ ⁠Contribute to fraud prevention efforts by monitoring transactions and following established compliance procedures.

•⁠ ⁠Processed customer cash transactions, chip exchanges, jackpots, and financial transactions in a high-volume casino environment.
•⁠ ⁠Maintained accurate cash drawers and balanced funds at the end of each shift.
•⁠ ⁠Verified currency authenticity and followed anti-fraud procedures.
•⁠ ⁠Delivered exceptional guest service while handling sensitive financial transactions.
•⁠ ⁠Ensured compliance with gaming regulations, internal controls, and company policies.
•⁠ ⁠Assisted with cash counts, audits, and operational reporting.

•⁠ ⁠Assisted customers with reservations, modifications, cancellations, and travel-related inquiries across Spanish, English, and Italian markets.
•⁠ ⁠Delivered exceptional customer service while handling high-volume inbound calls and email communications.
•⁠ ⁠Resolved complex customer issues efficiently, maintaining high satisfaction and service quality standards.
•⁠ ⁠Trained and supported new team members on customer service procedures, systems, and company policies.
•⁠ ⁠Collaborated with cross-functional teams to improve operational efficiency and customer experience.
•⁠ ⁠Maintained accurate customer records and ensured compliance with company procedures and quality standards.
•⁠ ⁠Demonstrated strong problem-solving, multitasking, and communication skills in a fast-paced international environment.
•⁠ ⁠Supported market research initiatives and provided customer feedback insights to improve services and business performance.

•⁠ ⁠Managed daily cash transactions, register balancing, and end-of-day cash reconciliation.
•⁠ ⁠Supervised cashier staff, assigned duties, and ensured compliance with company procedures.
•⁠ ⁠Monitored cash drawers, performed periodic cash audits, and helped reduce discrepancies.
•⁠ ⁠Trained new cashiers on transaction processing, customer service, and cash-handling standards.
•⁠ ⁠Resolved customer concerns professionally while maintaining smooth front-end operations.
•⁠ ⁠Maintained accurate records of sales, cash activity, and transaction reports.
•⁠ ⁠Supported loss prevention by verifying payments, identifying errors, and following internal controls.