Increased sales revenue by identifying and targeting high-potential accounts.
Worked 6 days a week, 12 hrs/day in a high-paced and performance driven environment, developing resilience, discipline, and interpersonal skills to create for a growing diverse, engaging, and likeminded clientele base.
Expanded customer base through cold calling, networking, and relationship building.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Managed portfolio of high-value accounts, ensuring they received exceptional service.
Lead Busser
Fig@313
11.2022 - 05.2025
Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Maintained clean and organized work areas which adhered to strict sanitation guidelines, creating a hygienic dining environment.
Developed excellent relationships with managers and team members, fostering a cooperative work environment that led to increased productivity.
Trained new bussers on restaurant procedures, standards, and safety protocols.
Increased guest return rate through personable interactions and genuine interest in their dining preferences.
Trusted with opening and closing the restaurant, ensuring a clean, prepared, and well-stocked environment for each shift.
Front of House Employee
Chick-fil-A
07.2021 - 12.2022
Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Performed opening and closing duties diligently, ensuring readiness for optimal operations.
Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.