Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriel Pryce

Fort Lauderdale,FL

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Claims Manager Supervisor

Choice Home Warranty
05.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Supervisor/Member Experience Advisor

NationsBenefits
10.2022 - 04.2023
  • Respond swiftly and courteously to all potential customer inquiries.
  • Utilize interpersonal skills to established strong relationship that allow probing to uncover member's needs.
  • Resolve member inquiries at first point of contact.
  • Utilize effective sales techniques to influence member to act.
  • Ability to learn product portfolio quickly and discuss options and features in detail.
  • Provide knowledge and in-depth advice for hearing loss and hearing aids.
  • Respond swiftly and courteously to all potential customer inquiries.
  • Educate members on products or services that will enhance their quality of life.
  • Show empathy both in word choice and intonation to all members
  • Strong ability to offer sales rebuttal that address member's objections escalate any issues member's may have.
  • Supervise advisors and schedule meetings.

Floor Manager

Bed Bath and Beyond
08.2019 - 09.2022
  • Greeted customers and responded to requests for information.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Quickly and accurately counted drawers at start and end of each shift.
  • Managed team of 20 employees to maintain smooth-running operations of shop floor.
  • Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions

Customer ServiceRepresentative

Hollister.Co
01.2018 - 06.2018
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Shared detailed information regarding serving options to help customers make decisions.
  • Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
  • Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.

Education

Associate of Arts - Criminology

Broward College
Fort Lauderdale, FL
05.2021

High School - Diploma

Boyd H. Anderson High School
Lauderdale Lakes, FL
06.2018

Skills

  • Microsoft Office, including Excel and PowerPoint
  • Excellent written and verbal skills
  • Organizational
  • Skills
  • Detail-oriented
  • Leadership skills
  • Expertise in sales
  • Customer Service
  • Claims and Retention
  • Healthcare Scheduling
  • Organize Inventory
  • Handling Complaints
  • Cash Counting
  • Superior Work
  • Ethic
  • High-energy attitude
  • Escalations
  • Data Entry
  • Data Protection
  • Optimistic
  • Inquisitive
  • Fast-learner
  • Empathy
  • Self-awareness
  • Teamwork
  • Adaptability

Languages

Patois
Full Professional

Timeline

Claims Manager Supervisor

Choice Home Warranty
05.2023 - Current

Supervisor/Member Experience Advisor

NationsBenefits
10.2022 - 04.2023

Floor Manager

Bed Bath and Beyond
08.2019 - 09.2022

Customer ServiceRepresentative

Hollister.Co
01.2018 - 06.2018

Associate of Arts - Criminology

Broward College

High School - Diploma

Boyd H. Anderson High School

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Gabriel Pryce