Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gabriel Pryce

Fort Lauderdale,FL

Summary

Motivated and results-driven professional seeking the position of Assistant Store Manager. Offering a proven track record in improving operating results and effectively managing teams to deliver exceptional performance. Dedicated to implementing action plans and fostering a positive working environment.

Overview

7
7
years of professional experience

Work History

Claims Manager Supervisor

Choice Home Warranty
05.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Organized and detail-oriented with a strong work ethic.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Member Experience Manager

NationsBenefits
10.2022 - 04.2023
  • Respond swiftly and courteously to all potential customer inquiries.
  • Utilize interpersonal skills to established strong relationship that allow probing to uncover member's needs.
  • Resolve member inquiries at first point of contact.
  • Utilize effective sales techniques to influence member to act.
  • Ability to learn product portfolio quickly and discuss options and features in detail.
  • Provide knowledge and in-depth advice for hearing loss and hearing aids.
  • Respond swiftly and courteously to all potential customer inquiries.
  • Educate members on products or services that will enhance their quality of life.
  • Show empathy both in word choice and intonation to all members
  • Strong ability to offer sales rebuttal that address member's objections escalate any issues member's may have.
  • Supervise advisors and schedule meetings.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development.

Assistant Store Manager

Bed Bath and Beyond
08.2019 - 09.2022
  • Greeted customers and responded to requests for information.
  • Collaborate with the direct leader to develop and implement action plans aimed at improving operating results.
  • Communicate job responsibilities and performance expectations to direct reports, ensuring mutual understanding and desired outcomes.
  • Provide training and mentorship to store staff, enhancing their knowledge and skills for optimal performance.
  • Monitor sales targets, inventory management, and customer satisfaction levels to identify areas for improvement.
  • Conduct regular performance evaluations and provide feedback to team members to promote growth and development.
  • Ensure compliance with company policies, procedures, and safety guidelines.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues.
  • Maintained stock to meet expected customer demand.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Facilitated and logged store opening, closing, and shift changes.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Sales and Stock Associate

Hollister.Co
01.2017 - 06.2019
  • Maintained stockroom records and generated reports for management.
  • Assisted customers in identifying and purchasing products based on their needs and preferences.
  • Managed cash registers and processed sales transactions accurately and efficiently.
  • Restocked merchandise and ensured the store was well-organized and visually appealing.
  • Collaborated with team members to achieve sales targets and provide excellent customer service.
  • Handled customer inquiries, resolving issues promptly and maintaining a positive customer experience.
  • Processed and packaged stock items for customer purchases.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Maintained effective team member communication.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Stocked merchandise, clearly labeled items, and arranging according to size or color.

Education

Bachelor of Arts - Business Administration And Management

Florida State University
Tallahassee, FL
05.2022

High School - Diploma

Boyd H. Anderson High School
Lauderdale Lakes, FL
06.2018

Skills

  • MS Office,( Powerpoint, Excel,Word,etc)
  • Strong leadership and team management abilities
  • Excellent communication and interpersonal skills
  • Proven ability to develop and implement action plans for improved results
  • Proficient in inventory management and sales analysis
  • Customer-focused approach and ability to resolve inquiries and complaints
  • Strong organizational and multitasking skills
  • Proficient in Microsoft Office Suite and point-of-sale systems
  • Innovative and Adaptability
  • Detail-Oriented
  • Strong work ethic
  • Time Management skills
  • Problem Solving
  • Data Entry
  • Customer Service
  • Multi-tasking

References

Available Upon Request.

Timeline

Claims Manager Supervisor

Choice Home Warranty
05.2023 - Current

Member Experience Manager

NationsBenefits
10.2022 - 04.2023

Assistant Store Manager

Bed Bath and Beyond
08.2019 - 09.2022

Sales and Stock Associate

Hollister.Co
01.2017 - 06.2019

Bachelor of Arts - Business Administration And Management

Florida State University

High School - Diploma

Boyd H. Anderson High School

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Gabriel Pryce