Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Gabriel Pryor

Stone Mountain,Georgia

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, attention to detail, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing co-worker and customer relationships.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Service Advisor

Tesla Motors
09.2015 - Current
  • Educate customers on features and operations of Tesla vehicles through one on one discussion
  • Develop estimates by costing materials, supplies, and labor.
  • Handle customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educate customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets set forth by Tesla
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in an extremely fast-paced environment.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Coach co-workers in advisor and technician roles on best practices focusing on customer care.

Shop Manager

SportMotoring Inc.
12.2012 - 09.2015
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enacting proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Proactively special order parts and supplies required for known upcoming repairs

Body Shop Manager

Jim Ellis Inc
09.2005 - 12.2012
  • Supervised and managed shop operations and tasks
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Processed insurance paperwork and prepared estimates to negotiate insurance payments.
  • Examined damaged vehicles to determine degree of structural, body/paint and mechanical damage
  • Coordinated vehicle transport from Marietta campus to Atlanta campus for collision, paint, and loss related mechanical repairs
  • Maintained customer contact for repair status updates and estimated time of completion

Education

High School Diploma -

Shamrock High School
Decatur, GA
05.1989

Skills

  • Fast Learner
  • Computer Skills
  • Situationally awareness
  • Strong Work Ethic
  • Listening Skills
  • High attention to Detail
  • Excellent Communication
  • Team player mentality
  • Complaint resolution
  • Forklift Certified
  • Handling Customer Complaints
  • Client rapport
  • Workflow Management
  • Team Collaboration
  • Quality Control
  • Data Entry
  • Customer Retention

Accomplishments

  • Maintain and remain current on all continuing education standards set by Tesla
  • Achieved 92%+ customer satisfaction scores through effectively helping and communicating with client through repair process with Tesla
  • Porsche structural repair certification on 911 and Panamera
  • ASE Gold Certified
  • ICAR Platinum Certified
  • Multiple BMW Certifications
  • Eagle Scout


Affiliations

  • Georgia State Defense Force

Certification

Forklift Operations

Timeline

Senior Service Advisor

Tesla Motors
09.2015 - Current

Shop Manager

SportMotoring Inc.
12.2012 - 09.2015

Body Shop Manager

Jim Ellis Inc
09.2005 - 12.2012

High School Diploma -

Shamrock High School

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Gabriel Pryor