Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriel Quijada

Tampa,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Marketing and IT Consultant

Avidity Consulting LLC.
01.2024 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Created and updated records and files to maintain document compliance.
  • Boosted sales revenue through the implementation of innovative promotional strategies and events.
  • Increased brand awareness by developing and executing targeted marketing campaigns.
  • Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with 15 key accounts.
  • Enhanced customer engagement with effective social media management and content creation.
  • Provided expert guidance on branding strategy to establish consistent messaging across all platforms and touchpoints.
  • Delivered insightful data analysis and reporting to clients, demonstrating campaign success and areas for improvement.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Cultivated a loyal following on social media by sharing engaging content and fostering meaningful interactions with followers.
  • Managed budget allocation efficiently across various marketing channels for maximum ROI.
  • Enhanced customer engagement through the organization of promotional events and product demonstrations.
  • Maintained strong relationships with retail partners, ensuring optimal product placement and visibility.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.

Education

Alonso High School
Tampa, FL

Skills

  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Decision-Making
  • Problem Resolution
  • Verbal Communication

Languages

Spanish
Elementary

Timeline

Marketing and IT Consultant

Avidity Consulting LLC.
01.2024 - Current

Alonso High School

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Gabriel Quijada