Gabriel Quintero
Product Tecnician
Austin
Summary
Dynamic and dedicated professional with extensive experience at Aaron's Sales and Lease, excelling in customer service and problem-solving. Bilingual in English and Spanish, I effectively support diverse clients while ensuring operational efficiency. Recognized for strong organizational skills and a commitment to excellence, I consistently enhance team collaboration and customer satisfaction.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Product Tecnician
Aaron's Sales and Lease
05.2024 - Current
- Efficiently carried out delivery duties while strictly adhering to safety and security protocols to ensure the integrity and timely transport of merchandise, including the daily inspection of the company vehicles before starting activities for the day.
- Currently supporting the sales team in both English and Spanish, while also handling diverse customer service scenarios. Responsible for resolving client inquiries, concerns, and requests promptly and effectively to maintain high customer satisfaction.
- Oversee the proper storage, tagging, and classification of merchandise in the stockroom. Address and correct inventory discrepancies to streamline product restocking and ensure accurate identification of all furniture items in the store.
Furniture Mover/Installer
Nobel Solutions
06.2023 - 05.2024
- Prevented load shifting or damage by using bracing and strapping techniques.
- Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
- Successfully relocated and installed a wide range of office furniture and equipment (desks, conference tables, shelves, electronics, whiteboards, artwork, etc.).
- Assembled and disassembled furniture made of various materials (wood, metal, marble, glass, plastic) using professional tools (drills, pliers, hammers, etc.) with strict adherence to safety protocols.
- Provided bilingual customer service (English & Spanish) to assist diverse clients across Texas.
- Maintained company reputation through professional conduct, proactive problem-solving, and consistent commitment to excellence.
- Recognized for being hardworking, organized, ethical, and focused on long-term contribution and job stability.
Customer Service Associate
Inversiones T.O.S. C.A.
02.2021 - 03.2023
- Assisted clients with online purchases from Mercado Libre, ensuring smooth order pick-ups and third-party shipping arrangements.
- Delivered exceptional customer service, consistently receiving positive feedback for problem-solving and support.
- Focused on providing personalized support to customers, ensuring their satisfaction with every transaction.
- Contributed to the operational success of the family business by streamlining customer interactions and ensuring timely deliveries.
Education
ESOL - Adult Education | Languages
Austin Community College
Austin, TX 05.2001 -
High School Diploma -
U.E.C. "Alejandro De Humboldt De Guatire"
Guatire, Miranda. Venezuela 05.2001 -
English Language - Communication
Wall Street Institute
Guarenas, Miranda. Venezuela 05.2001 -
Skills
Computer skills
Flexibility
Product testing
Organization
Driving Skills
Negotiation
Customer Service
Problem-solving
Teamwork and collaboration
Multitasking
Time management abilities
Active listening
Timeline
Product Tecnician
Aaron's Sales and Lease
05.2024 - Current
Furniture Mover/Installer
Nobel Solutions
06.2023 - 05.2024
Customer Service Associate
Inversiones T.O.S. C.A.
02.2021 - 03.2023
ESOL - Adult Education | Languages
Austin Community College
05.2001 -
High School Diploma -
U.E.C. "Alejandro De Humboldt De Guatire"
05.2001 -
English Language - Communication
Wall Street Institute
05.2001 -
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