Gabriel Rains
OKC,OK
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Dependable and detail-oriented to manage multiple tasks and priorities. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
RFIP Inc
Oklahoma City, OK
09.2023 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Coordinated activities between different departments to ensure successful completion of projects.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Provided leadership and guidance to subordinate managers and supervisors.
Tower Operations Manager
RFIP Inc
Oklahoma City, OK
01.2023 - 09.2023
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
Installation Manager
RFIP Inc
Oklahoma City, OK
01.2021 - 01.2023
- Managed the installation of large-scale equipment and systems in accordance with customer requirements.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Provided technical support for troubleshooting issues related to installed systems.
- Conducted site visits to evaluate existing conditions and determine any special needs or requirements prior to installation.
- Assisted in developing detailed plans for each install project, including scheduling timelines and resources needed.
- Ensured compliance with safety regulations during the installation process.
- Monitored progress of projects on a daily basis and adjusted schedules as necessary to meet deadlines.
- Reviewed and approved invoices from vendors and contractors associated with installations.
- Oversaw training sessions for customers on proper use of new systems after completion of installs.
- Maintained accurate records regarding materials used, labor costs, and other expenses related to installations.
- Communicated regularly with customers throughout the duration of their installation projects to ensure expectations were being met or exceeded.
- Identified potential problems early in the process and developed solutions that minimized disruption or delays in completing projects.
- Provided guidance and direction to team members while ensuring they had access to appropriate resources needed for successful completion of tasks associated with installations.
- Analyzed customer feedback following completed installations, making recommendations for improvement where applicable.
- Researched new technologies related to system installations, providing updates on trends within the industry.
Foreman
RFIP Inc
Oklahoma City, OK
01.2017 - 01.2021
- Developed and implemented safety protocols for the team.
- Maintained daily logs of labor and equipment used on-site.
- Ensured all workers adhered to company policies and procedures.
- Conducted regular performance reviews with crew members.
- Provided guidance, direction, and technical assistance to crew members.
- Monitored job progress and ensured completion within budget constraints.
- Resolved conflicts between workers in a timely manner.
- Coordinated with other departments to ensure project deadlines were met.
- Identified areas of improvement for increased efficiency and productivity.
- Created detailed reports on job progress and submitted them to management on time.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Scheduled staff shifts based on project needs and availability.
- Trained new employees in safety regulations, operational procedures, and company policies.
- Assessed work area conditions for potential hazards or risks.
- Managed inventory levels of supplies necessary for job completion.
- Supervised activities of personnel assigned to various tasks during construction jobs.
Technician
RFIP Inc
Oklahoma City, OK
10.2015 - 01.2017
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Replaced defective components or parts as needed.
- Assembled new systems and sub-systems from drawings and schematics supplied by engineering department.
- Assisted in the design of new products or modifications to existing products for improved performance.
- Developed detailed reports documenting test results for analysis by engineers.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Provided technical support services to customers via phone or email communication.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Set up laboratory test beds for performing experiments on various types of electronic equipment.
- Operated specialized diagnostic tools used to identify system faults.
Education
Associate of Applied Science - Social Studies And Business
Rose State College
Oklahoma City, OKSkills
- Workflow Optimization
- Cost-Reduction Strategies
- Multi-Unit Operations Management
- Operations Management
- Operational Efficiency
- Employee Development
Certification
- ISSA Certified Personal Trainer
- ISSA Certified Body Building Personal Trainer
- iSSA Certified Glute Specialist Personal Trainer
- Comtrain Train the Trainer for Telecommunications Safety
- Multiple Cambium Networks Certifications
- Multiple Anritsu Site Tool Certifications
Timeline
Director of Operations
RFIP Inc
09.2023 - Current
Tower Operations Manager
RFIP Inc
01.2023 - 09.2023
Installation Manager
RFIP Inc
01.2021 - 01.2023
Foreman
RFIP Inc
01.2017 - 01.2021
Technician
RFIP Inc
10.2015 - 01.2017
Associate of Applied Science - Social Studies And Business
Rose State College
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