Gabriel Ramnarine
Ramnarine, Jersey City,NJ
Summary
Career driven and hard-working Property Manager with over 10 years of experience with proven ability to provide proactive guidance and managerial leadership. Energetic, and highly experienced in property management systems. Steadfast leader, mentor, and coordinator with track record of reaching financial and customer satisfactory goals, optimizing internal productivity operations. Talent for cultivating and supporting tenant and co-worker relationships. Hardworking ethic and willingness to learn every aspect of the job position that is required. Eager to motivate, work together with others in accomplishing company short term and long term goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Building Management - Customer Service Specialist
GSA Public Buildings Service
01.2023 - Current
- 26 Federal Plaza
- MIRACORP, Building Management O ce -2-100
- Assisting the Senior Property manager on day to day operations, any needs for maintenance and upgrades, provide and follow through for tenant satisfaction
- Utilize maintenance management system to enter work orders ensuring proper repair, documentation, to prevent recurring trends of repair, preparing reports on listed assets
- Follow up on preventative maintenance of Operations and Maintenance contractors for quality assurance work
- Walking the facility daily, inspecting and ensuring safety, custodial and proper maintenance is GSA standard
- Prepare and follow through on projects to upgrade,repair or comply with regulations to satisfactory standards for tenant and GSA’s satisfaction
- Training in programs used by GSA , NCMMS, EASI , RETA, KAHUA
- To begin and follow through on small projects from beginning to completion
- Coordinating with sta members on meetings and updates that may include their area
- Projecting ahead what is the next scope of work to be procured for project manager
- Updating my supervisors on ndings and issues that arise from day to day operations
- Continuing training to keep updated on procedures and learn GSA procedures to gain thorough knowledge of the systems used
- Escorting all contractors for my areas of work and ensuring completion of assignment
- Engaging with sta members and other workers to gain insight of issues that may arise or their ndings to bring to the building management
- Ce for resolution
- Walking grounds area with custodial team for seasonal preparation of plants and maintenance of irrigation systems.
Property Manager
JRAC Manhattan Realty LLC / Central Park Apartments
06.2011 - 01.2013
- 54 unit extended stay 1-6 months rentals
- Contract and lease negotiations
- Market research on short-term rentals
- Safety and Building code compliance
- Screening of prospective clients for apartments
- Prepare reports for owners, rent roll, income and expense statements, tenant in arrears,
- Tenant screening, Bank statements with reconciliations
- Sales Forecast
- Prepare maintenance request and repairs needed
- Walkthrough inspections
- Prepare punch-list for maintenance
- Furnish upkeep Apts with amenities and furniture
- Prepare leases for new tenants, screen tenants on Core-logic credit report, employment and wage veri cation
- Tenant Satisfaction, improving product, nding best rates and value for customer use
- Areas such as
- Wi-Fi, cable, cooling units, cleanliness, accessibility
- Maintaining building code to NYC standard
- Fire safety response station capable,
- Certi cates of tness certi ed F07 and S95
- Responding to email request, direct bookings, responding to brokers, and rental agents
- Listing Apts on Columbia O campus site, Airbnb, Apartments.com
- StreetEasy
- Managing Airbnb accounts (24 hrs a day) – accepting bookings, special request, listing apartments, seasonal pricing, maintaining tenant satisfaction, responding to maintenance and emergencies.
Hotel Manager
Union Square Inn
09.2000 - 05.2011
- 43 unit boutique hotel
- Train sta on Nitevision PMS system booking, credit card processing reservations
- Train sta on concierge etiquette, taking reservations, following standard procedures, following emergency procedure, Fire and emergency drill training
- Booking engines i.e
- Booking.com, Expedia, STB travel, Hosteling
- Gaining business to business contracts with Con Edison subcontractors staying in NYC over weeks or months periods
- Bookkeeping for 43 unit building - Direct billing, Accounts receivable and payable reconciliation with audits and collections
- Walkthrough of rental units, punch list for maintenance upkeep
- Repairs and follow up of work order
- Ordering supplies and needed items (furniture, utensils, parts) to complete repairs
- Taking guest complaints and making sure satisfaction guaranteed
- Prior to arrival or during stay
- Where necessary make sure guest is satis ed, accommodated or compensated for complaints and ensure satisfaction in order to minimize bad reviews
- If received promptly respond with appropriate actions and represent company well and professional
- Maintained guest loyalty, this I am very proud of building guest relationships that kept returning season after season
- Trained in Fire Safety Director for building and maintained responsive crew
- Building code up to date with HPD and buildings dpt.
- I.e
- Building egress, boiler maintenance, re escapes, exit doors, room exit plans all updated and in working order
- Report monthly to owners and investors with monthly sales forecast, income statements, expense reports, comparing previous year (Oct 2008 hotel did 50% over Oct 2007 before the 2008 recession
- Planning rates for seasonal – winter through spring typically slow, spring through fall typically busy
- Encouraging weekend increases and weekly discounts to gain more customers longer periods
- Building company moral having good working relationships with coworkers to make them feel encouraged and motivated to work.
Education
A.A.S - Business Management
Borough of Manhattan Community College
2019
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Theodore Roosevelt High School
1999
Skills
- Microsoft Office, Excel, QuickBooks, Tenant Cloud program Office etiquette, Hotel
- Management experience, sales and marketing experience, maintenance, Maintenance management systems,
- Building maintenance management, HVAC Systems, Induction units , Hi-Rise Building Maintenance Systems
- Document and Records Management
- Conduct meetings and address tenant concerns and update with information on projects
- Project Management
- Building and Grounds Maintenance
- Preventive Maintenance upkeep and inspection
- Fire Safety Regulations
- Building Automation Systems
Certification
FDNY - S95- Supervision of Fire Alarm systems and other related systems. 1/22 - 1/25
FDNY - F07 - FIre And Emergency Drill Conductor. 11/20-11/23
Additional Information
ARMY JROTC - 1995-1999
Boy Scouts of America - 1995-2000.
Timeline
Building Management - Customer Service Specialist
GSA Public Buildings Service
01.2023 - Current
Property Manager
JRAC Manhattan Realty LLC / Central Park Apartments
06.2011 - 01.2013
Hotel Manager
Union Square Inn
09.2000 - 05.2011
A.A.S - Business Management
Borough of Manhattan Community College
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Theodore Roosevelt High School
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