GABRIEL RAMOS JR.

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• Ensured compliance with safety regulations, maintaining a clean and hazard-free workspace at all times.
• Enhanced customer satisfaction by providing expert advice on part selection and availability.
• Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients.
• Collaborated with service technicians to ensure proper part usage for optimal vehicle performance.
• Reduced order processing time with accurate data entry and prompt communication.
• Cultivated lasting client relationships through excellent communication skills and consistent followups.
• Conducted regular inventory audits, resulting in reduced discrepancies and improved stock accuracy.
• Increased sales by proactively upselling relevant products based on customers'' needs and preferences.
• Implemented a barcode scanning system that streamlined order processing workflow, reducing errors significantly.
• Streamlined warehouse operations for better organization and faster order fulfillment.
• Assisted in training new team members, fostering a positive work environment for continued success.
• Managed returns efficiently, improving customer experience while minimizing losses for the company.
• Coordinated with shipping providers to expedite deliveries and resolve any shipping-related issues promptly.
• Ordered parts from various distributors to fulfill demands.
• Organized parts storage and stocked inventory according to established guidelines.
• Researched vehicles and parts via physical catalogs and electronic means.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Maintained clean and neat parts counter and sales floor.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Inspected parts for defects, removing damaged parts, and replacing with new ones.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Maintained extensive understanding of common problems and methods for repair.
• Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
• Trained and mentored junior employees on regulations, best practices, and performance strategies.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.

• Maintained stock and replenished workstation products.
• Processed returns and exchanges swiftly, adhering to store policies while maintaining positive customer relationships.
• Received stock orders / sop orders
• Processed back orders