Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriel Ravelus

Boston,MA

Summary

Proven Field Service Representative with a track record of enhancing customer satisfaction and safety compliance at Alexandria Moulding. Excelled in field operations and customer service, developing lasting client relationships and ensuring efficient service support. Skilled in diagnostic and repair services, adept at adapting to change, and committed to professional excellence.

Overview

11
11
years of professional experience

Work History

Field Service Representative

Alexandria Moulding
07.2017 - Current
  • Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
  • Developed lasting relationships with clients through excellent communication and professionalism.

Enhanced customer satisfaction by providing timely and efficient field service support.

Placed orders to fulfill store credits, ensuring seamless transactions.

Merchandise Associate

Home Depot
02.2015 - 07.2017
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Sales Associate

AutoZone
11.2013 - 02.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School Diploma -

West Roxbury
West Roxbury, MA
06.2000

Skills

  • Adaptability to change
  • Field operations
  • Diagnostic skills
  • Work order preparation
  • Installation coordination
  • Service documentation
  • Parts replacements
  • Routine maintenance
  • Customer service
  • Work order completion
  • Component repairs
  • Automotive

Languages

Creole
Native or Bilingual

Timeline

Field Service Representative

Alexandria Moulding
07.2017 - Current

Merchandise Associate

Home Depot
02.2015 - 07.2017

Sales Associate

AutoZone
11.2013 - 02.2015

High School Diploma -

West Roxbury
Gabriel Ravelus