Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gabriel Renouf

San Francisco,CA

Summary

My situation and experience are relatively unique. I founded my first LLC in 2015 and quickly paused school in favor of hands on education with full time self employment, as well as direct mentorship from the upper level management of PLUR Alliance. In the subsequent years I founded and took on management of numerous other new positions. In that time I worked on every possible facet for these jobs, filling in any and all roles when necessary to maintain the course and momentum of business development. I am now looking for more stability than music event self employment can offer. I am a dedicated worker, with experience in everything from front of house and customer service to high level management, marketing, and business development. I have nearly a decade of documented success in event marketing, management, and promotion services.

Overview

10
10
years of professional experience
8
8
years of post-secondary education

Work History

General Manager

PLUR Events
San Francisco, CA
01.2020 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved safety procedures to create safe working conditions for workers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed events, and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Founder & Managing Director

BLURR Events
San Francisco, CA
03.2019 - Current
  • Created organization's mission and vision statements.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Established organizational mission statement through extensive collaboration and review.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Oversaw divisional marketing, advertising and new product development.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Managed financial, operational and human resources to optimize business performance.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Monitored key business risks and established risk management procedures.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Oversaw business-wide changes to modernize procedures and organization.

Owner & Managing Director

Kandi Love
San Francisco, CA
04.2016 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Established foundational processes for business operations.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Performed statistical analyses to gather data for operational and forecast team needs.

General Manager

PLUR Alliance
San Francisco, CA
12.2015 - Current
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Developed and implemented strategies to increase sales and profitability.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reported issues to higher management with great detail.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Founding Partner & Director of Operations

Entertainment Portal LLC
San Francisco, CA
12.2015 - Current
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Created organization's mission and vision statements for use by employees.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established organizational mission statement through extensive collaboration and review.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Oversaw divisional marketing, advertising and new product development.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Monitored key business risks and established risk management procedures.

Sales Associate

Salad Master
Arcata, CA
05.2013 - 08.2013
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Quoted prices, credit terms and other bid specifications.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Consulted with businesses to supply accurate product and service information.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.
  • Built relationships with customers and community to promote long term business growth.
  • Met existing customers to review current services and expand sales opportunities.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales trainings.1
  • Developed, maintained and utilized diverse client base.

Education

No Degree - Philosophy

San Francisco State University
San Francisco, CA
08.2013 - 05.2016

High School Diploma -

Mattole Valley Charter School
Arcata, CA
08.2008 - 06.2013

Skills

Employee scheduling

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Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

General Manager

PLUR Events
01.2020 - Current

Founder & Managing Director

BLURR Events
03.2019 - Current

Owner & Managing Director

Kandi Love
04.2016 - Current

General Manager

PLUR Alliance
12.2015 - Current

Founding Partner & Director of Operations

Entertainment Portal LLC
12.2015 - Current

No Degree - Philosophy

San Francisco State University
08.2013 - 05.2016

Sales Associate

Salad Master
05.2013 - 08.2013

High School Diploma -

Mattole Valley Charter School
08.2008 - 06.2013

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Gabriel Renouf