Gabriel Reyes

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.

• Assist clients with product or service-related questions, troubleshooting issues, and providing solutions.

• Maintain accurate client records, update databases, and document interactions.

• Follow up with clients to ensure their needs are met and provide ongoing support.

• Collaborate with internal teams to resolve client concerns efficiently.

• Educate clients on company services, policies, and procedures.

• Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments
• Prioritized daily work schedules for assigned personnel and set employee productivity targets
• Investigated incidents and complaints involving assigned personnel
• Managed the daily operations of multiple departments to maximize efficiency
• Tracked company inventories and ordered new products to replenish equipment levels
• Conducted opening and closing operational routines to drive successful start or completion of daily business
• Communicated well and worked cooperatively with employees and customers
• Followed and enforced timekeeping practices to comply with store policies
• Operated computer, POS system and merchandise scanners to accomplish work

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
• Operated cash register and accurately processed payments, returns, and exchanges
• Provided efficient and courteous service to customers
• Delivered exceptional customer service at all points of contact
• Maintained cash accuracy by working with supervisor to correct deficiencies