Gabriel Rincon
Austin
Summary
Self-motivated Business Intelligence Analyst with a strong foundation in administration and customer service. My transition from the administrative field to business intelligence has been both smooth and effective, driven by my passion for learning and problem-solving. In my last role at Cargill, I gained hands-on experience working with large datasets, using Excel, Power Query, Power BI, and SQL to create actionable insights. Since then, I have continued my professional growth by completing a Data Analyst program with Unicorn Academy, where I gained in-depth knowledge of DAX formulas, Power BI dashboards, and SQL. Additionally, I have taken courses through the Elevate Excel platform, focusing on Power Query and Power BI.
Overview
7
7
years of professional experience
Work History
Customer Service Analyst
Cargill
Venezuela
04.2015 - 10.2016
- Reviewed, analyzed, and approved service orders, ensuring compliance with operational procedures and customer requirements.
- Generated and presented weekly performance reports to the Customer Service Management team, supporting data-driven decision-making.
- Developed and monitored key performance indicators (KPIs) to track service efficiency and operational performance.
- Conducted performance evaluations through weekly reporting, in collaboration with customer service leadership.
- Coordinated weekly planning meetings with plant operations managers to review and validate raw material distribution strategies.
- Created and executed weekly national dispatch plans to ensure the timely delivery of raw materials to production plants.
- Acted as a liaison between the sales team and internal departments to resolve customer issues and facilitate service requests.
- Maintained accurate and up-to-date records of daily and weekly dispatches to support inventory tracking and logistics coordination.
Treasury Analyst
Consorcio Inmobiliario Plaza, C.A.
Venezuela
06.2012 - 02.2015
- Coordinated and executed daily treasury operations, ensuring efficient management of company funds.
- Controlled cash flow and monitored financial liquidity to support operational needs.
- Managed petty cash accounts, and ensured accurate reconciliation of expenses.
- Oversaw and tracked accounts receivable and accounts payable to maintain accurate financial records, and timely transactions.
- Supervised monthly billing processes for services rendered, ensuring timely invoicing and collection.
- Monitored the accurate entry and registration of purchases in the accounting system.
- Coordinated income reception processes, and verified accurate allocation of incoming funds.
- Handled legal and administrative procedures, including notarization, lease agreement signings, and mortgage releases for commercial properties.
- Ensured accurate application of all applicable tax obligations and compliance with local regulations.
- Acted as the primary liaison with tenants and property owners, resolving key issues, and maintaining strong relationships within the shopping center.
- Prepared and analyzed collection KPIs to evaluate financial performance and support strategic decision-making.
Accounts Receivable Analyst
Iseweb.com, C.A.
Venezuela
03.2010 - 06.2011
- Executed proactive collections through both phone communication and on-site visits, effectively reducing outstanding receivables.
- Recorded client payments in the accounting system to ensure accurate and up-to-date accounts receivable balances.
- Processed and issued client solvency certificates in accordance with company policies.
- Managed service invoicing, and ensured timely and accurate billing.
- Entered and tracked purchase transactions in the financial system to support procurement and budgeting processes.
- Conducted thorough reviews and risk assessments of client documentation for credit approvals of new accounts.
- Prepared detailed weekly accounts receivable reports to monitor collection performance.
- Generated weekly administrative reports for senior management to support decision-making.
- Collaborated in weekly sales team meetings to address special cases, align on credit policies, and enhance collection strategies.
- Issued internal credit and debit notes to suppliers, ensuring proper financial documentation and reconciliation.
Education
Bachelor in International Trade - Business
Universidad Alejandro De Humboldt
Venezuela07-2015
Associate of Business Administration And Management - Business Administration And Management
Instituto Universitario De Gerencia Y Tecnologia
Venezuela12-2010
Some College (No Degree) - Data Analyst Program (Online)
Unicorn Project Academy
Skills
- Data analysis
- Performance reporting
- Key performance indicators
- Customer relationship management
- Issue resolution
- Order management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Customer Service Analyst
Cargill
04.2015 - 10.2016
Treasury Analyst
Consorcio Inmobiliario Plaza, C.A.
06.2012 - 02.2015
Accounts Receivable Analyst
Iseweb.com, C.A.
03.2010 - 06.2011
Bachelor in International Trade - Business
Universidad Alejandro De Humboldt
Associate of Business Administration And Management - Business Administration And Management
Instituto Universitario De Gerencia Y Tecnologia
Some College (No Degree) - Data Analyst Program (Online)
Unicorn Project Academy
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