Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Rivera

Passaic,NJ

Summary

Proactive Customer Service Assistant at Red Hawk Central Montclair State University, excelling in customer query resolution and resource guidance. Demonstrated expertise in data entry and fostering teamwork, significantly enhancing organizational efficiency. Skilled in assertiveness and collaboration, as well as maintaining an organized work setting both, in-person and remotely.

Overview

3
3
years of professional experience

Work History

Customer Service Assistant

Red Hawk Central Montclair State University
03.2023 - 05.2024
  • Answered customer questions regarding their own Financial Aid and their student account.
  • Guided customers to the correct resource to fulfill any questions and/or concerns.
  • Maintained an organized work environment to help those in need, via in-person and remotely.

Assistant Event Coordinator

Yessy & Family Events
05.2021 - 03.2023
  • Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
  • Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
  • Utilized social media to promote events and increase attendance.

Education

No Degree - Psychology

Montclair State University
Montclair, NJ
05.2026

Skills

  • Professionalism
  • Teamwork and Collaboration
  • Leadership Skills
  • Data Entry

Timeline

Customer Service Assistant

Red Hawk Central Montclair State University
03.2023 - 05.2024

Assistant Event Coordinator

Yessy & Family Events
05.2021 - 03.2023

No Degree - Psychology

Montclair State University

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Gabriel Rivera