Gabriel Rivera
Oklahoma City,USA
Summary
Versatile manager who is looking to advance my career in hospitality and utilize my skills to benefit mutual growth and success between my employer and myself.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
The Cheesecake Factory
11.2024 - Current
- Motivating, training, and developing staff, including hiring, scheduling, and performance evaluations.
- Ensuring a positive dining experience for guests, addressing complaints, and maintaining high standards of service.
- Managing budgets, controlling costs, optimizing sales, and ensuring profitability.
- Implementing and enforcing food safety standards, maintaining a clean and hygienic environment.
- Placing orders, tracking inventory, minimizing waste, and negotiating with suppliers.
- Addressing issues that arise in the restaurant, such as service delays, equipment malfunctions, or employee.
Server
The Cheesecake Factory
04.2024 - 11.2024
- Servers greet guests, take and input orders, and ensure food and beverages are delivered in a timely fashion.
- They know all about the food and drinks the establishment offers, so they can guide the guests in ordering options they'll enjoy.
- Servers are also responsible for communicating any special meal requests, like avoiding specific allergens, with the management and kitchen team.
- When the guests finish their meals and are ready to leave, the Server delivers the bill and cashes them out, delivering change or credit card slip.
- Additionally, Servers help maintain a clean and sanitary environment by bussing and cleaning tables, maintaining floors, and wiping down salt and pepper shakers with the proper cleaning products.
- They also have to restock and close their stations at the end of a shift, as well as perform other Server duties assigned to them.
Manager
Texas De Brazil
03.2021 - 05.2023
- Managed day-to-day operations
- Prepared staff schedules
- Responsible for hiring new recruits
- Generated revenue, sales and payroll reports
- Oversaw 20+ employees
- Handled opening and closing of restaurant
- Handled inventory and sales
- Cash handling for nightly sales ranging from $2000-$7,000
Lead bartender/Staff Trainer
Texas de Brazil
05.2017 - 03.2021
- Responsible for upholding an elevated level of service for guests looking for an authentic Brazilian dining experience.
- Maintained a great work environment for coworkers and exceeded management expectations for cleanliness and side duties.
- Cash handling for nightly sales ranging from $900-$2,000.
- Increased beverage sales by suggestively selling bottles of wine and featured cocktails.
Landman
Blue Baron Energy
10.2016 - 01.2017
- Researches and provides documentation of leases, rights-of-way, joint ventures, and other types of oil and gas agreements.
- Performs in-house title information gathering, organizes and analyzes title documents to assess rights information, and performs internal title updates.
- Prepares lease agreements, tracks and records rental receipts, and performs other land management or property management activities.
- When needed, the landman prepares and executes specialized lease documents.
- Landmen prepare and present reports to upper managers on the status of rights acquisition.
Front of house lead
The Trails Golf Club
03.2016 - 10.2016
- Training employees on all aspects of the restaurant and bar using the provided materials and personal knowledge.
- Provided excellent customer service by creating a personalized experience for each guest.
- Comprehensive knowledge of all golf course offerings from food & beverage to activities and promotional items.
- Maintained labor costs by scheduling appropriately for daily operations as well as events.
- Oversaw and assisted with poolside and cart service to VIP golf course members.
- Performed daily walkthroughs to ensure constant cleanliness of the property, including locker rooms, restrooms, coolers, bars and kitchens.
Server/Floor Captain/Bartender
The Melting Pot
09.2014 - 01.2016
- Demonstrated excellent knowledge of food and cocktail menu.
- Ensured all food and drinks were accurate and delivered to guests in a timely fashion.
- Established repeat business by developing positive relationships with customers.
- Promoted to bartender.
- Bartender duties included: Utilized my beverage knowledge to create promotional cocktails and assisted in the staff training to deliver a consistent product.
- Floor captain responsibilities included the organization and execution of large parties, closing duties, training of new employees.
- Awarded Employee of the month in November 2015.
Education
High school or equivalent -
Western Heights High School
Oklahoma City, OK05.2012
Skills
- Microsoft Excel
- Typing
- Busser
- Training & development
- Bilingual
- Microsoft Outlook
- Food service
- Leadership
- Cash handling
- Labor Cost Analysis
- Routing protocols
- Bartending
- Analysis skills
- Communication skills
- Sales management
- Management
- Hospitality
- Microsoft Word
- Microsoft Powerpoint
- Payroll
- Phone etiquette
- Retail management
- Sales
- Microsoft Office
- Retail math
- Serving
- Supervising experience
- Oil & gas
- Time management
- Retail sales
- Computer skills
- Accounts receivable
- Restaurant experience
- Store management
- Front desk
- Contracts
- Spanish
- Customer service
- Cash register
- Organizational skills
- Administrative experience
Certification
Servsafe, 01/01/25, 01/01/27
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Skills And Abilities
- Bilingual: fluent in English and Spanish, both written and verbal
- Exhibits strong motivational and developmental skills
- Accuracy and Punctuality
- Critical thinking and organizational skills
- Goal oriented
- Team player, positive and upbeat personality
- Training and upholding operating standards
Timeline
Manager
The Cheesecake Factory
11.2024 - Current
Server
The Cheesecake Factory
04.2024 - 11.2024
Manager
Texas De Brazil
03.2021 - 05.2023
Lead bartender/Staff Trainer
Texas de Brazil
05.2017 - 03.2021
Landman
Blue Baron Energy
10.2016 - 01.2017
Front of house lead
The Trails Golf Club
03.2016 - 10.2016
Server/Floor Captain/Bartender
The Melting Pot
09.2014 - 01.2016
High school or equivalent -
Western Heights High School