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Gabriel Rivera
Bronx,NY
Summary
Seasoned Director of Security with experience in managing the day-to-day operations in Luxury Hotels and Private Clubs. Experienced in collaborating with local, state, and federal law enforcement to the benefit of stakeholders, focusing on protecting the safety of all personnel, patrons and guests.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Security
The Mark Hotel
New York, NY
02.2024 - Current
- Manage the day-to-day operation of the safety and security department
- Oversee a staff of fifteen security personnel
- Establish a great rapport with municipal agencies, which include NYPD, FDNY and USSS
- Liaison with VIPS, Dignitaries, and Head of State personnel, ensuring the highest level of privacy and safety
- Focus on reducing costs by implementing safety initiatives and incentives
- Thoroughly investigate incidents relating to property, fraud and personnel
- Oversee fire related duties, maintain books and ledgers, ensuring the property is free of violations
Director of Security
Loews Regency Hotel
New York, NY
06.2021 - 01.2024
- Oversee and direct a staff of 10 union security personnel
- Department budgeting with focus on meeting set goals
- Crisis management training to all personnel / implementing critical thinking scenarios with best outcomes
- Ensuring property is violation free and in compliance with all Fire Codes and OSHA standards
- Chairman of the Safety committee / Championing Safety initiatives / Reducing insurance claims and cost
- Conduct thorough investigation as it relates to property, personnel and fraud
- Create and Implement SOPs for the benefit of employees and property
Security Manager
Mandarin Oriental Hotel
New York, NY
07.2019 - 06.2021
- Managed staff of ten non-union security personnel and day-to-day operations
- Ensured life safety with focus on crisis response efficiency through training and drills
- Attended monthly safety committee meetings focused on a safe environment and reducing costs
- Assisted in developing strategic incentives to meet / reduce the hotel’s loss prevention cost
- Conducted internal investigation as relates to property and personnel
Complex Director of Security
Park Lane Hotel and Manhattan at Times Square Hotel
New York, NY
05.2016 - 06.2019
- Managed the Park Lane Hotel and The Manhattan at Times Square Hotel, totaling 1300 guest rooms
- Managed twenty Officers: union and non-union
- Ensured the life and safety of all guests and personnel on property by means of continuous training and implementation of Best Practices
- Worked closely with NYPD, S.H.I.E.L.D., HERCULES / Counter Terrorism unit, Secret Service and other agencies to protect VIPs and dignitaries especially during yearly United Nation General Assembly
Director of Security
The Omni Berkshire Place Hotel
New York, NY
12.2014 - 05.2016
- Oversaw a staff of thirteen union Officers / Fire Safety Directors
- Ensured the life and safety of all personnel on property by means of continuous training
- Maintained all fire books and logs ensuring the property is violation free
- Attended hearings and trials to represent the hotel’s best interest
- Reviewed all reports for accuracy before filing with insurance carriers if necessary
- Worked closely with NYPD / Counter Terrorism, Secret Service in respects to Dignitaries & VIPs
Assistant Security Director
The New York Athletic Club
New York, NY
04.2013 - 12.2014
- Managed a Security Manager and a staff of fifteen union employees including four loading dock personnel members
- Monitored unwarranted and over schedule staff accordingly to maintain budget through training
- Implemented safety procedures and Best Practices to the benefit of the Club
- Conducted investigation involving issues related to theft, damages to property by guests or members
Security Manager
The Four Seasons Hotel
New York, NY
05.2012 - 04.2013
- Supervised staff of 12 union employees
- Monitored the day-to-day operation of the assigned shifts
- Ensured protocol was being carried out with respect to job assignments
- Set up training and assisted the chairman of the safety committee
- Assisted in exclusive security details for celebrities, dignitaries and foreign ministers
Security Manager
The Pierre Hotel
New York, NY
12.2008 - 05.2012
- Contributed to the renovation and opening of The Pierre in 2009. Interviewed and assisted in hiring potential staff
- Managed a staff of twenty union employees from three different departments: Security, Mailroom, and Elevator Operators.
- Assisted in monitoring unwanted overtime, scheduling staff & maintaining department’s budget
- Collaborated with local, state, and federal agencies to protect VIPs / dignitaries during the yearly UNGA
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Manchester, NHHigh School Diploma - Business Administration
Jane Addams Vocational High School
Bronx, NYSecurity/Safety Courses
John Jay College
New York, NYSkills
- Luxury Hotels
- Private Clubs
- Crisis Management
- Security Management
- VIP/Dignitary Protection
- Union/Non-Union Experience
- OSHA Certified
- Property Opening
- Leadership
- Luxury Customer Service
- Department Budgeting
- Fire Life Training / FSD
- Event security
- Emergency preparedness
- Surveillance systems
- Excellent communication
- Executive protection
Certification
- New York State Certified Fire Life Safety Director, COF-F89
- NYS Certified Security Officer
- NYS Fire Guard, CPR/First Aid & AED, ACTIVE SHOOTER
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Director of Security
The Mark Hotel
02.2024 - Current
Director of Security
Loews Regency Hotel
06.2021 - 01.2024
Security Manager
Mandarin Oriental Hotel
07.2019 - 06.2021
Complex Director of Security
Park Lane Hotel and Manhattan at Times Square Hotel
05.2016 - 06.2019
Director of Security
The Omni Berkshire Place Hotel
12.2014 - 05.2016
Assistant Security Director
The New York Athletic Club
04.2013 - 12.2014
Security Manager
The Four Seasons Hotel
05.2012 - 04.2013
Security Manager
The Pierre Hotel
12.2008 - 05.2012
High School Diploma - Business Administration
Jane Addams Vocational High School
Security/Safety Courses
John Jay College
Associate of Science - Criminal Justice
Southern New Hampshire University