Gabriel Robertson
San Diego,CA
Summary
Focused professional with over 6 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Estelle Bakery and Pâtisserie
Sacramento, CA
02.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Maintained calm demeanor during high-volume periods and special events.
- Focused on customer satisfaction and ensuring guests received the highest level of quality service possible
- Built connections with regular customers and created a welcoming community as well as an abundance of workplace relationships.
Shift Supervisor and Barista
Starbucks
Santa Barbara, CA
01.2020 - 01.2024
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Demonstrated ability to effectively manage and prioritize multiple tasks in a fast-paced environment
- Assisted customers with inquiries, orders and complaints in a timely manner
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
- Responded promptly to customer inquiries or complaints in a professional manner
- Cultivated and maintained work culture through team building and positive interactions
- Fostered an environment of collaboration, respect, and accountability among staff members
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Provided exceptional customer service by anticipating customer needs before they arise
- Filled many different positions including beverage production, food production, front register, and customer support.
Host
OKU
Santa Barbara, CA
07.2022 - 06.2023
- Managed store closing and opening procedures to ensure safety and security
- Operated cash registers and handled cash and card transactions
- Answered customer phone calls and appropriately addressed questions and complaints
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Processed payments from customers using a POS system.
- Checked identification for guests who appeared under age 21.
- Resolved conflicts between customers when necessary.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Guest Service Representative
Target
Placerville, CA
01.2020 - 01.2021
- Greeted guests in a friendly and professional manner, providing excellent customer service
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
- Utilized problem-solving skills when dealing with difficult situations or dissatisfied customers
- Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints
- Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Adhered to all company policies regarding customer service standards.
Lifeguard
Placerville Aquatic Center
Placerville, CA
05.2018 - 08.2020
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Developed strong working relationships with other employees and the general public
- Conducted pool opening and closing duties
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
- Remained calm and poised during periods of stress or when dealing with difficult people
- Administered CPR, first aid, AED when necessary
- Attended regularly scheduled staff meetings and trainings
- Documented incidents and injuries for accurate recordkeeping
- Provided instruction for swimming lessons for children ages 3-12 years old
- Conducted regular drills in order to stay prepared for any potential emergency situation.
Education
Associate in Science (A.S.) in Nursing -
Santa Barbara City College
12.2023
High School Diploma -
El Dorado High School
05.2021
Skills
- Schedule Management
- Customer service
- Multitasking
- POS knowledge
- Food Safety
- Interpersonal communications
- Up-selling
- Team Leadership
- Teamwork and Collaboration
Certification
Food handler's certification, ServSafe, 2024
References
- John Brickman, Starbucks Store Manager, (206) 200-9909, us2697723@starbucks.com
- Diana Zermeno, Starbucks Shift Supervisor, (805) 886-6560, Dianazermeno593@gmail.com
- Anne Gabel, Brophy Bros. Server, (805) 302-6218, anastaciazae@hotmail.com
Affiliations
- A thorough passion for music and the arts, actualized in the form of live performances and insertion into local artistic events
- A frequent traveler that loves experiencing new cultures and different experiences
- Highly active individual finding enjoyment in an abundance of physical activities such as surfing, snowboarding, running and much more.
Timeline
Barista
Estelle Bakery and Pâtisserie
02.2024 - Current
Host
OKU
07.2022 - 06.2023
Shift Supervisor and Barista
Starbucks
01.2020 - 01.2024
Guest Service Representative
Target
01.2020 - 01.2021
Lifeguard
Placerville Aquatic Center
05.2018 - 08.2020
Associate in Science (A.S.) in Nursing -
Santa Barbara City College
High School Diploma -
El Dorado High School
Food handler's certification, ServSafe, 2024
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