Gabriella Y. Rodrigues
West Babylon,NY
Summary
Dedicated Food Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Sam Tell Companies
07.2021 - Current
- Responsible for designing and implementing improved processes and operational policies
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Establish peer-to-peer relationships with other Mana
- Quoted equipment orders, monitored and track these orders until process was completed and delivered to customer satisfactorily.
- Review and manage Customer Service assignments and offer preliminary guidance as needed by team members.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Customer Service Representative
Sam Tell Companies
08.2017 - 07.2021
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Confidential Secretary
Regional Democratic Council
08.2016 - 03.2017
- Filed all documentation related to queries, complaints together with appropriate response and Resolution
- Managed incoming/outgoing mail and hard copy correspondence to/from office
- Scheduled meetings, appointments, travel for Regional Executive Officer
- Coordinated timely communication between departments and customers
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Continually sought methods for improving daily operations, communications with company clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
Education
Bachelor of Science - Global Business Management
Farmingdale State College
Farmingdale, NY12.2022
Skills
- Solid communication, interpersonal and customer/client service skills
- Detail oriented; organized, great planning and follow-through skills
- Able to handle many tasks at once in fast-paced environments(Multitasker)
- Skilled in effectively resolving customer issues and complaints
- Able to work independently or with team members in all levels
- Hard working, responsible, reliable, and dedicated
- Technology Skills: MS Office Applications including Word, Excel, Outlook; skilled in data management
- Time Management
- Product Knowledge
- Scheduling and Coordinating
- Leadership
- Inter-department collaboration
- Time Management
- Product Knowledge
- Scheduling and Coordinating
- Leadership
- Effective workflow management
- Time Management
- Product Knowledge
- Scheduling and Coordinating
- Time Management
- Product Knowledge
- Scheduling and Coordinating
- Leadership
- Time Management
- Product Knowledge
- Scheduling and Coordinating
- Leadership
- Time Management
- Product Knowledge
- Scheduling and Coordinating
- Leadership
Languages
Portuguese
Professional Working
Timeline
Customer Service Manager
Sam Tell Companies
07.2021 - Current
Customer Service Representative
Sam Tell Companies
08.2017 - 07.2021
Confidential Secretary
Regional Democratic Council
08.2016 - 03.2017
Bachelor of Science - Global Business Management
Farmingdale State College
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