Gabriel Rodriguez
El Paso,TX
Summary
Highly motivated professional Seeking to work for a progressive company where increased responsibility and advancement opportunities are available. Desire to continue to increase and utilize gained knowledge, experience, and judgment.
Overview
9
9
years of professional experience
Work History
Service Desk Technician
Prosphere
11.2023 - Current
- Technical support for United states department of Veterans Affairs (VA)
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Assistant Restaurant Manager
Marcos's Pizza
07.2023 - 02.2024
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Guard Supervisor
Deployed Services
01.2023 - 05.2023
- Security service for United States Border Patrol
- Improved overall security by conducting regular staff training sessions and implementing updated protocols.
- Enhanced team performance by providing constructive feedback and fostering a supportive work environment.
- Ensured optimal security coverage by effectively scheduling and managing guard shifts.
- Maintained safe and secure environment by proactively addressing potential threats and incidents.
- Collaborated with local law enforcement agencies to enhance overall site security and safety measures.
Print Validation Specialist
Capgemini
09.2020 - 01.2023
- Documented entire validation process, noting changes or alterations completed.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered live online chats to give quick answers and solve problems faster.
- Key attention to detail
Sales Representative
Alorica
01.2020 - 09.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Resolved concerns with products or services to help with retention and drive sales.
Shift Manager
Pizza Hut
08.2016 - 08.2020
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept inventory of supplies and submitted order request as needed.
- Assisted general manager with day to day tasks at store, and neighbor stores if needed.
Front Desk Receptionist
Foundations Surgical Hospital
05.2015 - 08.2015
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
J M Hanks High School
El Paso, TX06.2017
Skills
- Training Junior Team Members
- Problem Solving
- Leadership Experience
- Communication Skills
- Computer Proficiency
- Customer Relationships
- Summary Reporting
- Reading Comprehension
- Effective Communication
- Active Listening
- Customer Retention
- Cash Reconciliation
- Data Entry and Maintenance
- Microsoft Office
- Time Management
- Service support
- User Support
- Software diagnosis
- Security Protocols
- Windows 10
- Help Desk Support
Languages
English
Native or Bilingual
Spanish
Full Professional
French
Elementary
Timeline
Service Desk Technician
Prosphere
11.2023 - Current
Assistant Restaurant Manager
Marcos's Pizza
07.2023 - 02.2024
Guard Supervisor
Deployed Services
01.2023 - 05.2023
Print Validation Specialist
Capgemini
09.2020 - 01.2023
Sales Representative
Alorica
01.2020 - 09.2020
Shift Manager
Pizza Hut
08.2016 - 08.2020
Front Desk Receptionist
Foundations Surgical Hospital
05.2015 - 08.2015
High School Diploma -
J M Hanks High School
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