Gabriel Rodriguez
Cedar Park,TX
Summary
Accomplished Implementation Engineer with over 9 years at Q2, mastering software implementation and fostering team collaboration. Previous skills in technical consulting, IT management and enhancing project delivery through
effective networking systems integration at ACI Worldwide and CWS. Proven track record in boosting system efficiency and customer satisfaction, leveraging
organizational skills and technical expertise.
Overview
20
20
years of professional experience
Work History
Implementation Engineer
Q2 EBanking
09.2015 - 02.2025
- I worked in two of the major implementation groups at Q2 within Platforms and Premier for over 9 years.
- Leveraged multiple areas of expertise to implement Q2 products within project cycles in addition supported clients throughout post-implementation phase.
- In the Premier Group I provided expert guidance during all phases of system implementation, contributing to project success and client satisfaction.
- I served as primary Implementation Engineer while in Premier for troubleshooting inquiries from the Q2 project team, FI and served as escalation path for Premier Support.
- In both Premier Group and Platforms I maintained clear communication channels between my team members, allowing for a collaborative work space that allows for insights from others in helping with problemsolving.
Systems Engineer
ACI Worldwide (EMEA) Ltd
07.2012 - 09.2015
- Worked in CFS PSO Add-Ons Group where I worked with various 3rd party applications in relationship to Postilion SSB platform.
- Managed projects both as Project Manager and Implementation Engineer for our projects which included but not limited to reporting, project planning, maintaining customer relations throughout the project duration, and implementing the project from a technical standpoint.
- Lead interactions with multiple vendors in particular PFM and Web Instance Security where I drove weekly calls, documented procedures on implementation and maintaining an issue list with these vendors.
- Drove issues on improving interactions with internal ACI groups specifically Networking on improving time to delivery of bank projects.
- This position required a high degree of mulitasking balancing technical duties while maintaining customer focus. Working with various Banking Core Adapters, SSOs and all things related to SSB Internet and Voice Banking
Enterprise Security Analyst
Dell
08.2011 - 07.2012
- Provided senior level support to Level 1 Security Advisors. Addressed advanced technical issues and escalated issues around the area of email continuity, email security, and network alert messaging services
- Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred.
- Involved in creating technical documents, Q&A on new product patches and participated in various projects around EMS product line.
Systems Consultant
White Glove Technologies
04.2010 - 06.2011
- Provided consulting solutions in the area of Network & Systems security as well as support for small to medium size businesses.
- Optimized company's infrastructure performances through regular maintenance, updates, and troubleshooting.
- Oversaw 15 company accounts as the primary consultant multitasking priorities while maintaining an emphasis on Customer Relations.
- Assisted in creating company policies and procedures governing corporate security, email and internet usage. Providing expertise to company's existing support groups.
IT Manager
CWS Corporate Housing
02.2006 - 03.2010
- Managed the CWS IT group. I coordinated technical training and personal development classes for my team members.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
Sustaining Test Engineer
Dell
01.2005 - 02.2006
- Worked in Imaging Product Group created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Replicated any field issues for to determine a new update or revision in driver(s) that may be needed. Use of internal Dell Testing tools which included TestTrack, iDrive, and TestDrive.
Education
Bachelor of Science - Electrical Engineering
Texas A&M University
College Station, TXSkills
- Customer Support
- Software Implementation
- Database monitoring
- Technical implementation
- System Testing
- Software configuration
- Database Administration
- Technical Analysis
- Technical consulting
- Networking systems integration
Timeline
Implementation Engineer
Q2 EBanking
09.2015 - 02.2025
Systems Engineer
ACI Worldwide (EMEA) Ltd
07.2012 - 09.2015
Enterprise Security Analyst
Dell
08.2011 - 07.2012
Systems Consultant
White Glove Technologies
04.2010 - 06.2011
IT Manager
CWS Corporate Housing
02.2006 - 03.2010
Sustaining Test Engineer
Dell
01.2005 - 02.2006
Bachelor of Science - Electrical Engineering
Texas A&M University
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