Raquel Sterner
Imperial Beach,CA
Summary
Proven multitasker and organizational wizard, I elevated guest satisfaction and operational efficiency at Hilton Hotel Del through offering dedicated and customer-focused approach, eager to learn and develop in hospitality environment. Delivers understanding of hygiene and cleanliness standards, along with eye for detail and organization. Ready to use and develop cleaning and customer service skills in supervisor role.
Overview
6
6
years of professional experience
Work History
Room Attendant
Hilton Hotel Del
Coronado, CA
02.2022 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Order Fulfillment Specialist
Landmark
Los Angeles, CA
03.2020 - 03.2021
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Completed accurate order entry and data verification.
- Received and followed pick sheets to gather merchandise for customer orders.
- Implemented quality control measures to reduce the occurrence of discrepancies in orders processed.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
- Expedited urgent orders with prioritization and close communication with other departments.
- Assisted in training new hires on company-specific software systems, policies, and procedures.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Owner Operator
Self Employed
Tijuana B.C
01.2020 - 02.2021
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
IECA
MEXICO 11-2021
Skills
- Teamwork
- Work planning and organization
- Professional and courteous
- Multitasking and prioritizing
- Adaptable
Languages
Spanish
Native or Bilingual
Timeline
Room Attendant
Hilton Hotel Del
02.2022 - Current
Order Fulfillment Specialist
Landmark
03.2020 - 03.2021
Owner Operator
Self Employed
01.2020 - 02.2021
High School Diploma -
IECA