Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Roman

San Antonio,TX

Summary

Dependable sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Trustworthy individual with over 26 years of experience as front-end worker, with 12 years in supervisor/manager experience. Committed to maintaining a welcoming customer-oriented environment in a fast-paced setting. Seeking a position with an organization where I can work hard to expand my experience and help a company achieve its goals by using my unwavering work ethic, versatility, and determination to drive business success.

Overview

27
27
years of professional experience

Work History

Sales Associate

Dukes Service Station
05.2011 - 01.2024
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained clean and orderly work station.
  • Implemented process improvements that streamlined operations while maintaining safety standards compliant with local regulations.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Store Manager

Brothers Market
02.1997 - 03.2011
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
  • Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
  • Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.

Education

High school diploma -

John H. Francis Polytechnic High School

Skills

  • Bilingual
  • Problem-Solving
  • Time Management
  • Merchandising knowledge
  • Inventory Management
  • Adaptable and Flexible
  • Reliable and Responsible
  • Cash Drawer Management
  • Teamwork and Collaboration
  • Problem-solving skills
  • Point of sale operation

Timeline

Sales Associate

Dukes Service Station
05.2011 - 01.2024

Store Manager

Brothers Market
02.1997 - 03.2011

High school diploma -

John H. Francis Polytechnic High School

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Gabriel Roman