Gabriel R. Santana
Bronx,New York
Summary
To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through previous work experience
Over four years of providing customer service. Many years of sales experience, working in a multi-tasking project-oriented environment. Fluent in English; proven communication abilities, both oral and written; a highly effective team player that understands the value of working with all levels of employees. Computer literate: Mac Products and Microsoft Word, Excel, and PowerPoint for Window; Outlook, type 25wpm. Attentive to the importance of maintaining excellent customer satisfaction.
Security professional prepared to enhance safety protocols and team efficiency. Extensive background in managing security operations and ensuring compliance with safety regulations. Known for strong collaboration and adaptability to changing needs, with proficiency in risk assessment and team leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Guard Supervisor
Sunstates Security
801 Corporate Center Drive
05.2022 - Current
- Supervised security personnel to ensure compliance with safety protocols and operational standards.
- Developed training programs for new recruits, enhancing team performance and knowledge retention.
- Conducted regular inspections of premises to identify potential security vulnerabilities and implement corrective measures.
- Coordinated emergency response procedures, ensuring swift actions during crisis situations to maintain safety.
- Collaborated with law enforcement agencies to enhance communication and reporting procedures for incidents.
- Evaluated incident reports to identify trends and develop proactive strategies for risk mitigation.
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Streamlined communication with team members for improved incident response times and overall efficiency.
- Developed crisis management plans to minimize risk during emergencies and ensured the safety of all personnel.
Stock associate
Zara
New York, NY
03.2018 - 05.2022
- Receives and inspects product, inventories items using company software
- Generates price labels for products, maintain correct quantities of items on shelves
- Order replacement product, breaks down and discard empty packaging
- Prepares product for shipment, operates tracking scanners to maintain accurate inventory and shipment
- Collaborated with team to restock merchandise efficiently during peak hours.
- Monitored inventory levels, ensuring timely replenishment of popular items.
UPS
New York, N.Y
09.2016 - 03.2018
- Take and study orders for package picking and ensure that they are understood properly, visit the picking or storage site to pick packages
- Read package information (address, barcode, and label) to determine where to look for package
- Pick packages from storage areas and ensure that the information provided on them coincides with work orders
- Ensure that packages are loaded onto forklifts and transported to packaging areas
- Determine the type of packaging needed for each picked item and assemble cartons accordingly, pack items according to instructions provided
- Ensure that packages are sealed properly using glue and nails
- Label packages according to instructions provided on work orders
- Load packed cartons onto conveyor belts so that they can be delivered to loading areas
- Assist in loading delivery trucks with prepared packages
- Make sure that packages are safely stacked in trucks and that all coinciding paperwork is provided to the delivery personnel
- Create reports on packaging activities on a periodic basis and ensure that packaging and delivery information is posted into the company database
- Ensure general maintenance and cleaning of all work areas to ward of possible hazards
HARBOR MAINTANCE
New York, N.Y
04.2016 - 09.2016
- Accountable for complying with all the policies and procedures, ensuring exceptional customer services
- Assist assistant manager and store manager implementing strategies to help meet goals, maintain company standards and objectives
- Maintaining the environment safe and clean for the customers
- Handy man, power washing building, following safety rules and regulations
- Help maintain cleanliness, effects, and customer services
STARBUCKS
Bronx, NY
08.2013 - 12.2015
- Strong inter- personal communication skills, prepared meals and beverages according to orders
- Stocked and maintained food pantry, served meals to customers, cleaned, and maintained kitchen and counters
- Maintained sanitation, health, and safety standards in work areas
- Verified that prepared food meets requirements for quality
- Responsible for counting drawer, dealing with cash, taking orders
Education
Borough of Manhattan Community College
New York, NYHigh School Diploma - undefined
John F. Kennedy
Bronx, NY06.2014
Skills
- Access control
- Incident reporting
- CCTV monitoring
- Crowd control
- De-escalation techniques
- Perimeter checks
- Surveillance systems
- Radio communication
- Physical restraint training
- Surveillance
- AED training
- CCTV experience
- Report generation
- FLUENT IN spanish
Certification
- security guard License -4 years
- AED Training - 2 months
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Security Guard Supervisor
Sunstates Security
05.2022 - Current
Stock associate
Zara
03.2018 - 05.2022
UPS
09.2016 - 03.2018
HARBOR MAINTANCE
04.2016 - 09.2016
STARBUCKS
08.2013 - 12.2015
High School Diploma - undefined
John F. Kennedy
Borough of Manhattan Community College