Gabriel Russo
ELMHURST,NY
Summary
Detail-oriented Concierge with expertise in delivering exceptional customer service within luxury settings. Proven ability to efficiently manage guest inquiries, reservations, and special events, ensuring a seamless experience. Recognized for strong problem-solving skills, effective time management, and the capacity to thrive under pressure while creating personalized experiences that elevate customer satisfaction.
Overview
23
23
years of professional experience
Work History
Concierge
The Atelier Condo
New York City, NY
07.2024 - Current
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Ensured safekeeping of packages and deliveries for guests.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Concierge
1266 Corporation
Fort Lee, NJ
02.2002 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Ensured safekeeping of packages and deliveries for guests.
Concierge Supervisor
The Palisades
Fort Lee, NJ
03.2016 - 03.2018
- Supervised daily operations of concierge services, ensuring adherence to standards and customer satisfaction.
- Created detailed reports on employee performance, customer feedback, operational costs. for management review.
- Implemented best practices in response handling techniques for maximum customer satisfaction.
- Conducted regular meetings with employees to discuss departmental goals, objectives, and performance metrics.
- Resolved customer complaints in a professional manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Communications
EL Adventista
Santiago, Dominican Republic06-1999
Skills
- Front desk support
- Client confidentiality
- Effective problem solving
- Information management
- Hospitality service expertise
- Community relations
- Strong interpersonal skills
- Hospitality
- Relationship building
- Excellent multitasking
- Social media networking
Languages
Spanish
Professional
Timeline
Concierge
The Atelier Condo
07.2024 - Current
Concierge Supervisor
The Palisades
03.2016 - 03.2018
Concierge
1266 Corporation
02.2002 - Current
Communications
EL Adventista
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