Gabriel Sanchez
Phoenix,AZ
Summary
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Hotel Adeline
08.2022 - Current
- Operated the POS system to process payments, discounts,
- gift cards, and refunds with 98% accuracy
- Greet and assist guests with check-in/check-out procedures, ensuring a seamless and welcoming experience.
- Address guest inquiries and provide information about hotel amenities, local attractions, and services.
- Process reservations, manage room assignments, and handle payment transactions accurately.
- Resolve guest complaints professionally and efficiently to maintain high customer satisfaction levels.
Front Desk Associate
Holiday Inn
12.2021 - 08.2022
- Managed front desk operations including guest check-ins, check-outs, and handling reservations.
- Provided excellent customer service by addressing guest needs and ensuring a positive experience.
- Coordinated with different departments to ensure smooth hotel operations.
- Processed payments and maintained accurate records of guest information.
- Responded to guest feedback and implemented solutions to enhance guest satisfaction.
Cashier
Wetzel Pretzel
03.2021 - 12.2021
- Operated cash register, handled financial transactions, and ensured accurate payment processing.
- Provided friendly customer service by assisting with product selections and addressing customer needs.
- Maintained a clean and organized work area, including the stock and preparation areas.
- Assisted in preparing food items and following company protocols for hygiene and food safety.
- Handled customer complaints and resolved issues in a timely and professional manner.
Education
No Degree - Electrical Engineer
Grand Canyon University
Phoenix, AZ04-2026
High School Diploma -
Canyon Del Oro High School
Tucson, AZ05-2022
Skills
- MATLAB
- SolidWorks
- Arduino
- LabView
- Time Management
- Problem-solving skills
- Guest Relations
References
Jake
Email: JGillengerten@gmail.com
Phone: (517)881-8683
Arete Associates
Senior Mechanical Engineer
Timeline
Front Desk Associate
Hotel Adeline
08.2022 - Current
Front Desk Associate
Holiday Inn
12.2021 - 08.2022
Cashier
Wetzel Pretzel
03.2021 - 12.2021
No Degree - Electrical Engineer
Grand Canyon University
High School Diploma -
Canyon Del Oro High School
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