Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gabriel Santana

Berlin,NJ

Summary

A highly motivated and results-driven professional with extensive leadership experience in both military and civilian sectors. I began my career as a Sergeant/Firefighter in the U.S. Air Force, where I developed strong skills in emergency response, team management, and operational efficiency. Following my service, I transitioned to the civilian sector, joining Avis Budget Group where I quickly advanced from Operations Manager to Airport Manager within less than a year and a half. In these roles, I have honed my expertise in managing high-pressure environments, optimizing operational processes, leading diverse teams, and ensuring superior customer service in airport locations.

Overview

7
7
years of professional experience

Work History

Airport Manager

Avis Budget Group
Philadelphia, PA
08.2024 - Current
  • Manage the management team running the operation at Philadelphia International Airport.
  • Supervise and motivate a team of rental agents, customer service representatives, and management team. Ensure team members are trained, well-informed, and providing excellent customer service.
  • Handle operational disruptions, such as fleet shortages, overbooking, weather delays, or customer service issues, with a focus on quick resolution and minimizing customer dissatisfaction.

Operations Manager

Avis Budget Group
Philadelphia, PA
01.2023 - 07.2024
  • Managed daily operations for both the Avis and Budget brands, maintaining a dual focus on immediate tasks and long-term strategic objectives.
  • Demonstrates leadership by actively engaging in all facets of operations, from frontline tasks to managerial responsibilities, ensuring seamless execution on a daily basis.
  • Avis counter manager, plays a pivotal role in fostering strong customer and employee relationships while overseeing the largest work group on site.

Firefighter/Airmen

USAF
Joint Base Andrews , MD
11.2017 - 01.2023
  • Lead/mentored B-Shift operational members as a first line supervisor ensuring all emergencies on J.B. Andrews are responded to adequately while also overseeing training of new personnel that are trusted to protect the President of the United States, Air Force One, US National Leaders, and Foreign Dignitaries.
  • Successfully utilizes unconventional, creative, and alternative methods to ensure the mission is always completed timely, adequately, and safely.
  • Battle tested and strives in extremely stressful situations; through fighting fires and making decisions, to providing CPR, always ready to make a safe and necessary call.
  • Maintained unit morale and motivation to work through two separate deployments.

Education

Associate of Applied Science - Fire Science

Community College of The Air Force
Montgomery, AL
06-2022

Staff Sergeant Rank - Leadership

CMSgt Donald L. Harlow Airmen LeaderShip School
J.B. Andrews
05-2022

Some College (No Degree) - Fire Science

Louis Garland Department of Defense Fire Academy
Goodfellow Air Force Base

Regents -

Xaverian High School
Brooklyn, NY
06-2016

Skills

  • Seasoned and effective first-line supervisor with experience in writing awards packages and performance reviews, as well as helping with training to get done in between all normal business; ready and able to discipline when appropriate
  • Tremendous people skills acquired through helping patients at the pharmacy and making medical calls in the fire department helped people remain calm and reassured while having a plethora of injuries and medical conditions, all while treating them
  • Nationally Registered Emergency Medical Technicians, after a month-long course, are medically certified to ensure life-saving procedures until the ambulance is able to continue care
  • Proven experience in managing a team, including setting goals, motivating employees, and providing constructive feedback

References

References available upon request.

Timeline

Airport Manager

Avis Budget Group
08.2024 - Current

Operations Manager

Avis Budget Group
01.2023 - 07.2024

Firefighter/Airmen

USAF
11.2017 - 01.2023

Associate of Applied Science - Fire Science

Community College of The Air Force

Staff Sergeant Rank - Leadership

CMSgt Donald L. Harlow Airmen LeaderShip School

Some College (No Degree) - Fire Science

Louis Garland Department of Defense Fire Academy

Regents -

Xaverian High School

Similar Profiles

CREATE PROFILE
Gabriel Santana