Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriel Sarduy

Houston,TX

Summary

Hardworking Account Coordinator willing to lend a hand at any time and complete tasks with enthusiasm. Engaging and personable to improve quality control and provide dedicated service to clients. Experienced in Office Management and Administration optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience

Work History

Account Coordinator

Estee Lauder
04.2021 - Current

Duties include:

  • Develop territory strategies to help reach sales goals and provide growth in comparison to LY.
  • Plan and execute territory event door strategies to LY growth.
  • Plan, schedule and execute territory call cycles for maximum business -growth.
  • Track sales and training performance.
  • Participate in Bi-weekly and Monthly meetings and communicate any business opportunities within territories.
  • Meet deadlines, weekly sales recaps, event recaps, store visit recaps, and monthly budgets.
  • Managing a sales team and a budget.
  • Coordinated meetings, calls and demos for 21-person account management team.
  • Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services.
  • Produced revenue and expense projections and enrollment results for internal and external distribution.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Retail Sales Specialist

Bare Minerals
12.2017 - 03.2019
  • Providing client with exceptional brand experience.
  • Educated customers through daily interactions, demo's and makeovers Educated customers on product knowledge, trend and newness.
  • Train Macy's Beauty Advisors, Ulta Prestige Beauty Advisors and Sephora Cast Members on product knowledge, link selling and overall brand story. Helped facilitate Macy's Artistry Seminars and Ulta Cluster Trainings.
  • Partnered with Salon Teams on education and link selling.
  • Held quarterly store generated events and collaborated on corporate mega events.
  • Strong focus on sales with a defined $200 sales per hour goal. Currently at a $235 SPH.
  • Worked with management team to ensure focus doors met LY numbers on a weekly, monthly basis through focus days, continued education, side by side selling and creating competitions.
  • Traveled out of market with Field Executive team, Regional Director, VP of Wholesale and VP of Sales for corporate events and assisted in celebrity personal appearances for new launches.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.


Store Manager

Zara
11.2015 - 02.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Bachelor of Science - Marketing

University of Houston - Clear Lake
Houston, TX
05.2021

High School Diploma -

Dobie High School
Houston, TX
05.2014

Skills

  • Account Oversight
  • Research Expertise
  • Troubleshooting and Problem Resolution
  • Customer Service
  • Relationship Building
  • Appointment Scheduling
  • Inventory Management
  • Payroll Administration
  • Budget Management
  • Team Leadership
  • Event Coordination
  • Phone and Email Etiquette
  • Customer Service Management

Timeline

Account Coordinator

Estee Lauder
04.2021 - Current

Retail Sales Specialist

Bare Minerals
12.2017 - 03.2019

Store Manager

Zara
11.2015 - 02.2017

Bachelor of Science - Marketing

University of Houston - Clear Lake

High School Diploma -

Dobie High School
Gabriel Sarduy