Gabriel Seibel
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Automotive Technical Claims Aduster
American Auto Shield
05.2021 - Current
- Provide excellent customer service to every contract holder
- Provide accurate, courteous and timely information to all external and internal customers concerning claim status and other claim inquires
- Review contract coverage terms and conditions
- Adjudicate claims in a cost-effective manner
- Document files to include all key activities regarding estimates, repairs and evaluation summary reflecting and revisions
Fully Certified Automotive Technician
AutoNation
09.2015 - 05.2021
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Store Manager
Northern Tool + Equipment
07.2013 - 08.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Director of Retail Operations
Fort Worth Zoo
03.2009 - 07.2013
- Set yearly profit and loss budgets and followed them without going over on budget
- Increased overall sales of multiple retail location inside the zoo each year by 10-15% each year
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Prepared quarterly balance sheet reconciliations to obtain accurate picture of organization's financial situation.
Store Manager
The Home Depot Inc
02.2000 - 06.2007
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Education
High School Diploma -
Southwest High School
Fort Worth, TX05.1999
Skills
- Promotions and Marketing Strategies
- Corrective Action Planning
- Client Interactions
- Effective Customer Communication
- Client Rapport-Building
- Operational Efficiency
- Consultative Selling Techniques
- Staff Meetings
- Inventory Control Processes
- Collaborative Environments
- Customer Service and Assistance
- Salesforce CRM Experience
Timeline
Automotive Technical Claims Aduster
American Auto Shield
05.2021 - Current
Fully Certified Automotive Technician
AutoNation
09.2015 - 05.2021
Store Manager
Northern Tool + Equipment
07.2013 - 08.2015
Director of Retail Operations
Fort Worth Zoo
03.2009 - 07.2013
Store Manager
The Home Depot Inc
02.2000 - 06.2007
High School Diploma -
Southwest High School
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