Gabriel Senegal
Sheffield Lake,OH
Summary
Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature. Dedicated banking professional well-versed in developing long-lasting and productive relationships with small business customers. Skilled at reviewing accounts and business packages with a practiced eye in order to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills.
Overview
11
11
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Avon , OH
04.2021 - Current
- Advised customers on bank products, services and financial planning options.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Modified, opened and closed customer accounts.
- Completed daily cash balancing and operated ATMs.
- Verified amounts and integrity of every check or funds transfer.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Devised targeted solutions for various customers and offered deposit, lending and investment services.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Developed culture of success rewarding performance, productivity and sales results.
- Built positive relationships with realtors to produce client referrals.
- Customized products and services to meet specific banking requirements.
- Set up new and regularly serviced existing accounts to bring in maximum revenue.
Waitress
Texas Roadhouse
Elyria, OH
10.2017 - Current
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Increased sales of high margin menu items through effective upselling.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Loan Officers
Homecision
North Olmsted, OH
04.2020 - 11.2021
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Performed daily maintenance of loan applicant database.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Provided expert financial advice on mortgage and both educational and personal loans.
- Researched insurance information and flood certificates.
- Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
Certified Nurse Assistant
Cleveland Clinic Avon Hospital
Avon, OH
01.2019 - 01.2020
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Engaged with patient family and friends to provide courteous visit experience.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Answered patient and family questions to educate on optimal treatment procedures.
- Comforted patients and provided each with reassurance and encouragement.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Followed safe lifting techniques and individual resident lifting instructions.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Office Assistant
LCCC
Elyria, OH
01.2018 - 06.2019
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Documented and routed business correspondence to manage office paperwork.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Made orders for new office supplies based on demand and budgetary restraints.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Dispersed incoming mail to correct recipients throughout office.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Oversaw workforce management and staff scheduling to keep office operations running smoothly.
Jewelry Sales Associate
Kay Jewelers
Elyria, OH
01.2019 - 03.2019
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Processed payments and maintained accurate drawers to meet financial targets.
- Provided information to customers on upcoming promotions, activities and events.
Cashier
Walmart
Avon, OH
01.2017 - 03.2018
- Duties include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected items for damage and obtained replacements for customers.
- Verified customer identification for alcohol or tobacco purchases.
- Answered customer quests, provided store information and escorted to desired store areas.
- Received payments for products and issued receipts.
- Assisted customers with account updates, new service additions and promotional offers.
- Customer Service duties are answering products and service question suggesting information about other products and services
- The target is to ensure excellent customer service standards and maintain high customer satisfaction.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Sales Associate
Forever 21
North Olmsted, OH
01.2017 - 02.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Acted as initial contact in addressing customer concerns.
- Coordinated activities with other departments to ensure quality customer service.
- Met merchandise processing standards and maintained organized and accessible work area.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Processed orders through company system and coordinated product deliveries.
- Worked with fellow sales team members to achieve group targets.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Hostess and Carside
Applebee's Grill + Bar
Elyria, OH
01.2014 - 06.2017
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
Dietary Aide
Keystone Pointe
Lagrange, OH
01.2015 - 06.2016
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Set tables before patients arrived to maintain meal plan productivity.
- Reported and documented resident changes in consumption or behaviors.
- Cleaned and maintained dining room during and after each meal service.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Stocked food and other supplies for main kitchen and units.
- Adhered to administrative departmental policies and procedures regarding safety, health and confidentiality.
- Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.
- Offered alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences.
Sales Associate/ Cashier
Aeropostale
North Olmsted, OH
01.2015 - 03.2016
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Completed assigned training to stay updated on important policies and procedures.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Offered coupons and special deals to increase quantity of customer spending.
Education
Associate of Arts - Real Estate
Lorain County Community College
Elyria, OH05.2019
Bachelor of Business -
Youngstown State University
Youngstown, OH05.2019
Associate of Science -
Lorain County Community College
Elyria, OH05.2017
High School Diploma -
Keystone High School
Lagrange, OH06.2016
Skills
- Financial processes understanding
- Analyzing data
- Teller background
- Customer service-oriented
- Money handling
- Inbound customer calls
- Cash ordering
- Employee motivation
- Tailoring products
- Project Management
- Account closings
- Closing procedures
- Opening accounts
- De-escalating conflicts
- Recordkeeping requirements
- Resourcefulness
- Business structure planning
- Evaluating programs
- Promoting products
- Follow-up skills
- Money auditing
- Creative thinking
- Comparing products
- Assessing fraud potential
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Education and Training
other,other,other,other
Timeline
Associate Banker
JPMorgan Chase
04.2021 - Current
Loan Officers
Homecision
04.2020 - 11.2021
Certified Nurse Assistant
Cleveland Clinic Avon Hospital
01.2019 - 01.2020
Jewelry Sales Associate
Kay Jewelers
01.2019 - 03.2019
Office Assistant
LCCC
01.2018 - 06.2019
Waitress
Texas Roadhouse
10.2017 - Current
Cashier
Walmart
01.2017 - 03.2018
Sales Associate
Forever 21
01.2017 - 02.2018
Dietary Aide
Keystone Pointe
01.2015 - 06.2016
Sales Associate/ Cashier
Aeropostale
01.2015 - 03.2016
Hostess and Carside
Applebee's Grill + Bar
01.2014 - 06.2017
Associate of Arts - Real Estate
Lorain County Community College
Bachelor of Business -
Youngstown State University
Associate of Science -
Lorain County Community College
High School Diploma -
Keystone High School
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