Summary
Overview
Work History
Skills
Timeline
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Gabriel Sepulveda

Gabriel Sepulveda

Levittown ,Puerto Rico

Summary

Dynamic and fully bilingual professional with exceptional customer service skills, honed at The Laugh Factory. Proven ability to multitask and adapt in high-pressure environments, enhancing guest experiences and fostering loyalty. Expertise in cash handling and bartending, complemented by strong communication and teamwork abilities, ensuring smooth operations and satisfied clients.

Overview

13
13
years of professional experience

Work History

VIP Cocktail Server

The Laugh Factory
04.2023 - 07.2025
  • Maintained professional composure in fast-paced, high-pressure environments—ensuring smooth service even during sold-out shows.
  • Trained and mentored new hires, sharing proven strategies for fast, polished, guest-first service.
  • Collaborated with bartenders and floor staff to maximize flow, minimize wait times, and keep energy high.
  • Quickly resolved guest concerns with professionalism and grace, keeping experiences smooth and complaints minimal.
  • Handled payment processing, cash balancing, and drawer accuracy—trusted with financial integrity every shift.
  • Monitored alcohol intake and upheld safety standards discreetly, prioritizing both guest experience and venue compliance.

Residential Realtor

Rodeo Realty Beverly Hills
12.2020 - 04.2022
  • Analyzed market data to determine trends and pricing for residential properties.
  • Negotiated offers on behalf of clients, advocating for their best interests in transactions.
  • Wrote contracts to outline sales and purchases of properties.
  • Increased home sales through persuasion, negotiation, and closing prowess.
  • Facilitated strategic guidance in competitive bidding scenarios to secure optimal results.

Server

Tiato
10.2017 - 03.2020
  • Delivered exceptional customer service by addressing guest needs and ensuring satisfaction.
  • Collaborated with kitchen staff to synchronize orders and maintain efficient service flow.
  • Trained new servers on menu offerings, service protocols, and company standards.
  • Managed multiple tables simultaneously, prioritizing tasks to enhance guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Cocktail Server

Twin River Casino
10.2012 - 08.2017
  • Prepared and served a variety of beverages while maintaining high standards of quality.
  • Managed cash transactions accurately and efficiently during busy shifts.
  • Maintained cleanliness and organization of the bar area to ensure compliance with health regulations.
  • Provided exceptional customer service by engaging with patrons and addressing their needs promptly.
  • Assisted in training new bartenders, sharing best practices for drink preparation and customer interaction.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Skills

  • Fully bilingual in English and Spanish
  • Strong multitasking
  • Adaptive problem solving
  • Exceptional communication
  • Cash handling proficiency
  • Outstanding customer service
  • Bartending prowess
  • POS system operation
  • Wine pairing
  • Attention to detail
  • Teamwork and collaboration
  • Catering experience

Timeline

VIP Cocktail Server

The Laugh Factory
04.2023 - 07.2025

Residential Realtor

Rodeo Realty Beverly Hills
12.2020 - 04.2022

Server

Tiato
10.2017 - 03.2020

Cocktail Server

Twin River Casino
10.2012 - 08.2017

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