Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gabriel Sesso

Las Vegas

Summary

Self-driven and focused professional with strong IT troubleshooting and customer service skills. Experienced in resolving hardware and software issues, managing operations, and training staff in fast-paced environments. Quick learner with a passion for technology, seeking an IT Support role to apply hands-on expertise. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cash Handler

The Cheesecake Factory
11.2022 - Current
  • Process customer transactions accurately and efficiently using the POS system, ensuring smooth daily operations
  • Handle cash, credit card payments, and gift cards while maintaining strict adherence to company policies and security procedures
  • Troubleshoot hardware issues related to POS systems, receipt printers, and card readers, ensuring minimal downtime
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
  • Handled money according to company policy.

Shift Lead

Auntie Anne's
Las Vegas
04.2022 - 11.2022
  • Supervised daily operations, ensuring smooth workflow and excellent customer service
  • Trained and coached team members on company procedures, food preparation, and safety standards
  • Maintained positive working relationship with fellow staff and management.
  • Reinforced rules to promote superior employee performance.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Provided guidance and support to other team members as needed.

Data Entry / Electronic Device Repairer

Fixez
Las Vegas
07.2021 - 03.2022
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Operated various office equipment such as scanners, printers. when required.
  • Identified, corrected, and reported data entry errors.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Maintained database by entering new and updated customer and account information.
  • Performed soldering tasks to repair or replace damaged electronic components.
  • Installed new components or replaced defective parts to restore functionality.
  • Interpreted and followed technical manuals and schematics for precise repairs.
  • Operated hand tools such as wrenches, pliers, screwdrivers and drills for repair work.
  • Tested parts and mechanisms to meet tolerances and product specifications.
  • Coordinated with suppliers to order replacement parts as needed.
  • Evaluated defective items returned from customers for warranty purposes.

Admin. Assistant / IT Support

Sunny Pavers
Las Vegas
10.2019 - 07.2021
  • Assisted with basic IT-related issues, demonstrating problem-solving skills and technical aptitude
  • Assisted with IT-related tasks, including setting up workstations, troubleshooting software/hardware issues, and maintaining office equipment
  • Managed user accounts, email configurations, and password resets to ensure smooth daily operations
  • Supported network troubleshooting by diagnosing connectivity issues and assisting with Wi-Fi configurations
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Manager

McDonald's
Las Vegas
10.2018 - 10.2019
  • Recruited and trained new employees to meet job requirements.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Produced thorough, accurate and timely reports of project activities.
  • Developed and implemented strategic plans to achieve company objectives.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Managed risk by developing and implementing effective risk management strategies.

Education

High School Diploma -

SPRING VALLEY HIGH SCHOOL
Las Vegas, NV
05-2020

Skills

  • Hardware Troubleshooting
  • Network
  • POS
  • Customer Service
  • Windows & Office
  • UX Design
  • Cybersecurity Principles
  • Transaction verification
  • Customer service
  • Data entry
  • Product knowledge
  • Active listening
  • Cash handling
  • Problem-solving
  • Component installation
  • Technical understanding
  • Quality inspections

Certification

  • Google Cybersecurity
  • Google UX Design

Languages

English
Native/ Bilingual
Spanish
Professional
Portuguese
Native/ Bilingual

Timeline

Cash Handler

The Cheesecake Factory
11.2022 - Current

Shift Lead

Auntie Anne's
04.2022 - 11.2022

Data Entry / Electronic Device Repairer

Fixez
07.2021 - 03.2022

Admin. Assistant / IT Support

Sunny Pavers
10.2019 - 07.2021

Manager

McDonald's
10.2018 - 10.2019

High School Diploma -

SPRING VALLEY HIGH SCHOOL

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