Gabriel Sever
Melbourne,FL
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
Tampa, FL
10.2023 - 10.2024
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Provided product recommendations based on customer needs.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
- Greeted customers and identified their needs.
- Followed policies and procedures to meet or exceed established performance requirements.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Kept work area neat, clean, and well-stocked at all times.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Line Cook
Lazy Days RV. Tampa Location
Seffner, FL
09.2022 - 08.2023
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Cooked multiple orders simultaneously during busy periods.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Set up and performed initial prep work for soups, sauces and salads.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Adhered to sanitation policies at all times when handling food products.
- Made meals in accordance with company standards and requirements.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Education
High School Diploma -
FLVS
Tampa, FL05-2022
Skills
- Point of sale systems
- Stock replenishment
- POS system operation
- Safety regulations
- Assertiveness
- Refunds processing
- Customer service
- Team collaboration
- Customer support
- Product knowledge
Certification
- Internet Business Associate
- Serv Safe
Timeline
Customer Service Associate
Wawa
10.2023 - 10.2024
Line Cook
Lazy Days RV. Tampa Location
09.2022 - 08.2023
High School Diploma -
FLVS
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